Customer Service Blog
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Say Hello to Helprace API
Wed, 27 Jul 2016, in Helprace, Releases
We've been getting a lot of requests to offer a Helprace API. So instead of sipping on margaritas, we've been working hard and can finally say that we've done it. Today we're launching the much-anticipated Helprace API…
Tags: release
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Why Generation Z Wants Only Perfect Customer Service
Thu, 14 Jul 2016, in Marketing
Born between 1995-2012, these young people are just becoming adults. They’re also a huge chunk of world population…
Tags: marketing
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How to Overcome Your Fears and Start a Business
Fri, 1 Jul 2016, in Business
There was a time when I had an idea but really didn’t know where to start. There was something that could be attributed to a spark…
Tags: business
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Wow Your Customers with New User Portal Customization Options
Wed, 22 Jun 2016, in Helprace, Releases
No business out there is exactly alike. While some organizations may seem similar and offer comparable products their structure, company mission and customers they cater to may be very different. Many of our customers want…
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How Helpful Are You? Find out with Satisfaction Ratings
Wed, 25 May 2016, in Helprace, Releases
The end of May fills us with great optimism, sunscreen, cool drinks and (hopefully) ant-free picnics. We like to use this enthusiasm to keep customers happy, too. But great customer support isn't only about quickly solved tickets…
Tags: customer satisfaction
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Why Everything Should Be Negotiated
Thu, 19 May 2016, in Entrepreneurship, General, Leadership, Marketing
In a Western country, everything is relatively logical, orderly and works how it should. No one would ever dream of jaywalking in Berlin or Copenhagen…
Tags: customer service, entrepreneurship, leadership, negotiation
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How We Turn Constraints into Advantages at Helprace
Thu, 12 May 2016, in Business
photo credit Dave CThere’s a well-regarded school of thought that constraints are made to keep us from dreaming “too big”. There’s an equally strong idea that constraints are a fact of life and looking at them the right way spurs creativity and ingenuity…
Tags: business
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How to Avoid Building a Feature No One Wants
Thu, 5 May 2016, in Customer Feedback
Henry Ford once put it very eloquently, “If I asked what people wanted, they would say faster horses”. But there's a number of issues with that quote.
On the surface, it ignores modern market dynamics, the concept of customer feedback or the importance of early adopters during feature implementation…
Tags: customer feedback
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It’s About Time: Customer Support in Real Time
Wed, 20 Apr 2016, in Helprace, Releases
photo credit Les PickstockCustomers are used to blazing fast support. And they expect it from you, too.
More often than not, the difference between a loyal customer and a lost customer is how they perceive your support. After each service experience, customers usually think…
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Introducing Agent Collision Detection in Helprace
Tue, 19 Apr 2016, in Helprace, Releases
From now on, using Helprace as a team is easier than ever.
Say you're happily working away on a ticket or article, making numerous changes all the way until you hit Submit. Uh-oh! In that time, someone else managed to respond to your ticket or add their two cents to an article you were in the process of overhauling completely…
