Privacy Policy
Our commitment to protecting your personal information
Last revised on March 19, 2026, effective as of March 19, 2026
Your privacy is important to us. We are committed to upholding fair practices to protect your information. This Privacy Policy explains our information practices and choices about the way your information is collected, used, disclosed and stored. We make our policies and procedures available on every page of this website.
Scope of this Privacy Policy
This Privacy Policy does not govern all information Helprace may process. Our commitments to customers and service providers are governed by our Data Processing Amendment. Additional information about cookies is available in our Cookie Policy.
Our commitments to employees and applicants are governed by our internal policies and applicable law.
Overview of Sources of Personal Data
Helprace obtains information about individuals primarily in these ways:
when you visit this website;
when you contact us about becoming a customer or with any other request;
when you become a Helprace customer;
when individuals use a Helprace customer’s help desk function;
when a Helprace customer uses our service to combine its data with data residing in other applications, such as Salesforce;
when you provide services to Helprace; and
through the employment process at Helprace.
Some definitions
This Privacy Policy refers to information collected by Helprace, Inc. (referred to in this Privacy Policy as “Helprace”, “us”, “we” or “our”), the provider of the Helprace website and services accessible from the Helprace website (collectively, the “Helprace Service”).
“You” or “your” refers to the individual who uses the Helprace website, features and services, accesses available information, or engages with us directly by email or telephone.
Whose information does Helprace collect?
Helprace collects information from three primary groups of individuals:
Customers are individuals and businesses who have signed up for a Helprace account. We handle information we receive from customers under the terms of the Data Processing Amendment.
End users are individuals that use goods and services provided by Helprace customers. If you interact with Helprace in the course of seeking customer service for a particular product or service, you are likely an end user.
Employees and applicants are the people who work, or apply to work, for Helprace.
What information does Helprace collect?
Depending on your use of the Helprace website or your interactions with us, we collect personal information and non-personal information.
Personal Information
Personal information identifies you or may reasonably be used in combination with other information to identify you. Examples include your name, company name, job title, mailing address, e-mail address, telephone number, billing information, IP address and support communications.
Non-Personal Information
Non-personal information is data that cannot reasonably be used, alone or with other data available to us, to identify or contact you. This may include browser types, device information, referring pages and aggregated usage statistics involving the Helprace website or services.
When does Helprace use end user information from third parties?
Helprace collects End User Data necessary to provide the Helprace Service to our customers. We may also receive information from third-party systems connected by a customer or from public sources where permitted by applicable law and by the relevant third party’s terms.
To opt out of collecting End User Data from certain enrichment features, you can disable the App Contact Cloud in your Helprace account settings. To disable this feature, you must be an Account Owner or Admin.
When does Helprace use customer information from third parties?
Helprace may receive some information from third parties when you contact us or interact with our services. For example, when you submit your email address to show interest in becoming a customer, we may receive information from providers that help us with fraud prevention, analytics, hosting, communications or similar operational needs.
Where and when is information collected from customers and end users?
Helprace collects personal information that you submit to us and may receive personal information from third parties as described above.
Registering to use the Helprace Service and during use of the Helprace Service
Customers may be required to establish an account to use certain features of the Helprace Service. In order to establish an account, you may be required to provide us with personal and non-personal information. We may also obtain such information from you if you identify yourself to us by sending us an email with questions or comments.
Cookies
We use cookies, local storage and log files. For more information about these technologies, the categories we use, and how to disable nonessential technologies, please refer to our Cookie Policy.
Employees
If you are a Helprace worker or job applicant, we collect information you voluntarily provide to us. We use this information for human resources purposes, to administer benefits, communicate with personnel, and screen applicants.
Does Helprace collect information from children under 16 years of age?
The Helprace Service is not designed for or directed at children under the age of 16, and we do not knowingly collect personal information from any person we are aware is under the age of 16.
What does Helprace do with the information it collects from customers?
We use collected information to provide, maintain, support, secure and improve the Helprace Service and our website. This includes account administration, customer support, fraud prevention, analytics, communications, billing, and sending information about our services.
If you identify yourself by sending us an email, we may use your information to respond to your email and retain the correspondence for future reference. We may also send important service-related communications, including updates to pricing or to our legal terms, where permitted by law.
Where required by applicable law, we will obtain your consent before sending marketing communications or using personal information for purposes that require consent.
What does Helprace do with the information it collects from end users?
We use End User Data to provide customer service functionality on behalf of our customers. We may disclose End User Data to the relevant Helprace customer so that they are better able to assist you. To learn more about how we process data on behalf of Helprace customers, read our Data Processing Amendment.
Outside Contractors and Third-Party Processors
Helprace may employ independent contractors, vendors or suppliers that provide specific services related to the Helprace website and services. These may include hosting providers, payment processors, fraud prevention services, analytics providers, email delivery providers and customer support tools. These service providers may have access to information collected through the Helprace Service and website only as needed to perform services for us, subject to confidentiality and appropriate data protection obligations.
Laws and Legal Rights
Helprace may disclose your information if we believe we are required to do so to comply with applicable law, regulation, legal process or a valid governmental request. We may also disclose personal information to protect the rights, safety and security of our customers, users, the Helprace website, or the public; to detect, prevent or address fraud, abuse, security or technical issues; or to enforce our agreements.
Sale of Business
Helprace reserves the right to transfer information to a third party in connection with a sale, merger, reorganization, bankruptcy, or transfer of all or a substantial portion of the assets of Helprace or the business to which the service relates, provided that the recipient agrees to respect applicable confidentiality and data protection obligations.
Affiliates
We may disclose information to our affiliates or entities under common control with Helprace where reasonably necessary for the operation, support or administration of our business, subject to this Privacy Policy or equivalent protections.
Does this Privacy Policy apply to linked websites or services?
No. The Helprace Service or website may provide access to other websites and services. This Privacy Policy applies only to information collected by Helprace, and we encourage you to review the privacy policies of outside websites and services you visit.
When does Helprace disclose information to other third parties?
Helprace does not disclose information to third parties except as described in this Privacy Policy, the Cookie Policy, the Data Processing Amendment, or as specifically authorized by a Helprace customer or required by law.
Is the information collected through the Helprace Service secure?
Helprace takes reasonable technical and organizational measures to protect the security of your information. We maintain safeguards designed to prevent unauthorized access to our services, maintain data security, and support the correct use of your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
For additional information about how Helprace stores and secures customer and company data, refer to our Security Policy.
Could my information be transferred to other countries?
Helprace is incorporated in the United States. We may process information in the United States and in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we will use appropriate safeguards for such transfers.
What choices do I have regarding the collection, disclosure and distribution of personal information?
Except as otherwise listed in this Privacy Policy or in the Data Processing Amendment, as applicable, we will use personal information for the purposes described above or as otherwise disclosed when we request such information. Where required by applicable law, we will obtain your consent to use your personal information for other purposes. You can opt out of certain marketing communications by following the unsubscribe instructions in those communications or by contacting us.
Do Not Track
The term “Do Not Track” refers to a browser setting that may request that websites refrain from tracking users. Because there is not yet a universally accepted standard for responding to these signals, we do not currently take action in response to Do Not Track requests.
Can I update or correct my information?
Your ability to request updates or corrections to information Helprace collects depends on your relationship with Helprace. Customers may contact us to request changes to certain account information, communication preferences, or deletion of personal information maintained on our systems, subject to applicable law and technical limitations. End users seeking to update, delete or access information processed on behalf of a Helprace customer should contact that customer directly.
Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the processing of your personal information, and to object to certain processing activities. You may also have the right to request a copy of certain personal information in a portable format. To make such a request, please contact us. We may need to verify your identity before processing your request.
How long do we retain personal information?
Helprace retains personal information for as long as necessary for the purposes described in this Privacy Policy, including to provide the Helprace Service, comply with legal obligations, resolve disputes, enforce our agreements, maintain appropriate business and financial records, and support backup and recovery processes. The exact retention period may vary depending on the type of information and the context in which it was collected.
How will I know if there are any changes to this Privacy Policy?
Helprace reserves the right to update this Privacy Policy at any time. If we make material changes, we will update the date at the top of this page and, where required by applicable law, provide additional notice.
If any changes to this Privacy Policy are unacceptable to you, you should stop using the Helprace Service and website. Your continued use of our services and website following the posting of changes to this Privacy Policy constitutes your acceptance of those changes to the extent permitted by applicable law.
Whom do I contact if I have any privacy questions?
If you have any questions or comments about this Privacy Policy, please contact us.
By using the Helprace website or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use our website or services.
