Customer Service Blog
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What George Orwell Can Teach Us About Customer Service
Tue, 22 Mar 2016, in Customers
Orwell is well known today for his two novels Animal Farm and 1984, the most important dystopian books of the 20th century. His themes of surveillance, misinformation, as well as his study of the intricacies of the English language has taken over the world by storm…
Tags: customers
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Single Sign-On (SSO) for Your Helprace Help Desk
Thu, 4 Feb 2016, in Helprace, Releases
We've just rolled out a number of exciting new features to make customer support easier than ever!
At Helprace, we've always taken customer feedback to heart. Whether we receive customer ideas through email, chat or the idea section of our community, it's relatively easy for us to identify what's important and prioritize that update. By harnessing this excitement demonstrated by our customers, we're able to have conversations to come back to and learn…
Tags: release, single sign-on
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How To Make Money Off a Passionate Customer
Tue, 15 Dec 2015, in Customers
Customer enthusiasm sure doesn’t come easy.
You have to earn it through trust, listening, empathy and by telling compelling stories.
When most people come across a product, they want to make sure it works and solves their particular problem set. So before that “aha! moment” comes the question, “how will this product help me?” or “are there any companies like mine that use this product?..”
Tags: customers
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How to Align Your Self-Interest With the Customer
Tue, 24 Nov 2015, in Customers
Are you looking to punch more jazz into your sales pitches, galvanize your customers and entice your audience to take action?
Perhaps you’re looking to spruce up your customer service. You want to get into the minds of your customers and understand what makes them tick, but don’t know how…
Tags: customers
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Why Companies Lie to Customers
Thu, 12 Nov 2015, in Customers
photo credit Kenny LouieBenjamin Franklin once said, “Honesty is the best policy”.
Even though this bit of wisdom is over 2500 years old, it’s something that apparently eluded the folks at Volkswagen…
Tags: customers
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Is It Possible to Upsell and Make Customers Happy at the Same Time?
Fri, 6 Nov 2015, in Customer Support
photo credit David WilsonWhenever I think of upselling, I think of a salesman trying to pressure me into buying things I don’t need.
That’s because it doesn’t take much to conjure the image of a sleazy car salesman pushing add-ons such as rust protection, floor mats and other items worth hundreds if not thousands of dollars…
Tags: customer support
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Why Customers Give the Silent Treatment
Thu, 29 Oct 2015, in Customers
Have you ever been so pleased after an interaction with a business establishment that you went out to tell the manager about what set the experience apart? Me neither.
Maybe you’ve been so upset at a rude cashier or an indifferent support agent that you took the time to reach someone higher up regarding this issue? I’ve done this before, but I can probably count the number of times on one hand…
Tags: customers
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How Growth Hackers See Growth Differently
Thu, 22 Oct 2015, in Business
photo credit Adam ThomasGrowth hacking as a term has been passed around like a hot potato for quite some time now.
For those still not familiar with it, growth hackers are a brand of marketing professionals that are solely driven by finding new, unexplored and unconventional ways to target their customers. Although it does involve marketing techniques, it’s also a…
Tags: business
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What Parenting Can Teach You About Customer Service
Tue, 13 Oct 2015, in Customers
photo credit Rachel KramerFor one, I am surprised that the phrase “The customer is always right” is still being used. Sure, it is associated with helping and giving – which are character strengths, especially in customer service. But sometimes our helpful intentions (as my granddad used to say) can give way to…
Tags: customers
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Why 24/7 Support is the Best Way to Attract Customers
Wed, 7 Oct 2015, in Customer Service
photo credit Mike MozartWhen done right, your website can be an extra sales person or customer service representative working around the clock on your behalf.
Now, who wouldn’t like that?..
Tags: customer service
