Posts Tagged ‘community’
There was a time when customer communities were seen as unpractical and burdensome. With the success of social media and mobile users, many brands have since taken the lead…
Fri, 20 Jun 2014, in Helprace
photo credit ruthanddave
If you’re a small or medium sized business, you are likely feeling the squeeze of your larger competitors. Not only are they underpricing you but they’re also trying to edge in on your customer base. Is there a way out?..
Sat, 14 Sep 2013, in Releases
photo credit mrtopf
Once upon a time, an email inbox was enough to offer online customer service. All you had to do was check your email a few times a day and you could live happily ever after. Of course, good things (sometimes) come to an end, and maintaining high levels of customer service now means more than just a few clicks around your email interface. In order to keep up with the Joneses, companies must take a more proactive approach in identifying customer conversations – and involving the team in maintaining them. It all sounds so confusing. In simpler terms…