• How We Turn Constraints into Advantages at Helprace

    Thu, 12 May 2016, in Business

    Constraints advantages

    One school of thought maintains that constraints are made to keep us from dreaming “too big”.

    There’s an equally strong idea that constraints are a fact of life and looking at them the right way spurs creativity and ingenuity.

    In 1930, a young teacher in Uruguay, Jean Carlos Ceriari created a new sport. He wanted the game to be similar to soccer, but at the same time playable in small YMCA courts. As a result he took a number of elements from soccer, basketball (most notably, placing 5 players per team), water polo and handball. The result?

    Something that came to be known as futsal – derived from spanish futbol de salon or football in a room.

    The game thrives on constraints that make soccer impractical. For example, futsal players use a ball with less bounce, make use of 20-minute halves versus 45 minutes in soccer. This all means that futsal is a more intense game: there’s less distance to cover between nets and much more contact with the ball (reportedly 5 times that of soccer). There’s more emphasis on ball handling and technical skills as players transition from attack to defense in a confined space.

    Futsal constraintsphoto credit Kai Hendry

    Futsal caught on like wildfire in Brazil where space constraints in urban settlements paved the way for its quick adoption. The game’s advantages only became apparent years later, however. The skills young players learned by playing futsal made them excel in soccer, too.

    Constraints in one area build strengths elsewhere

    We don’t always understand the proper definition of a constraint. To many, the word is associated with setback in the form of some insurmountable obstacle that limits our ability to do whatever we set out to do.

    Here’s another example.

    The 24 hours of Le Mans is a grueling competition that is designed to test a car’s reliability in relation to its speed and handling. In 2005, Bentley won, and the Audi team was determined to beat them no matter what. It was an impossible task. The Automobile Club de l’Ouest, the regulatory body for Le Mans, placed restrictions on the engine and minimum weight for the for Audi’s outgoing model.

    Audi is winning with R10photo credit David Merrett

    In 2006, Audi won – and two years after that. This led to BMW and Mercedes withdrawing from the race entirely, unable to make up for the time they lost.

    What was their secret?

    Audi engineers developed a diesel technology powered car (the R10) that was able to spend less time in the pits and more time catching up to competitors in similarly powered cars. This gamble on diesel technology was driven entirely by constraints, which wouldn’t be possible if Audi’s team wasn’t faced with such pressing challenges.

    Constraints can be used as opportunities

    Although difficult, you can lessen the impact of constraints by simply looking at them as part of a solution to a problem. More often than not, constraints allow you to discover inner passions that keep you going. How far are you willing to go to overcome the odds and persevere?

    Michael Johansson, a Dutch artist was faced with numerous constraints: small spaces, limited materials in the form of discarded or donated objects. So he took all of these constraints and turned them into art.

    Constraints in art

    What’s impressive about Michael’s work is how he makes use of things that act as obstacles to what he’s trying to accomplish. So much so, that these obstacles take the form of his artwork.

    Running a small business is something similar.

    It’s a challenging yet rewarding undertaking. It’s a time when founders are forced to stay small due to constraints, necessitating thinking outside the box and making painful changes to stay afloat.

    • the need to work on side projects or separate money-making streams from referral-generating streams
    • accounting for time differences, particularly with remote teams or when working with overseas clients
    • lack of outside funding forces businesses to cut back on capabilities and growth plans
    • small teams make it difficult to maintain quick development turnaround and time-to-market

    These restrictions can be traced back to three resources businesses need to make their most of: team, money and product.

    The constraint of team

    How do I reach my goal without the right team?

    Sometimes, even a small team may prove to be more trouble than they’re worth.

    Jeff Bezos of Amazon had a 2 pizza rule – if you have a team that requires more than two pizzas to feed, that team is too big. While large companies may be able to get away with managing larger teams, smaller companies are constantly seen as having better customer engagement.

    In addition, tiny companies benefit from highly productive workforces while larger companies are subject to groupthink. As certain team members sit idle they throw the “hot potato” to the next person. This dissolves responsibility and increases overconfidence, an overlooked evil inherent to larger teams.

    How we addressed this:

    As a small team, we often tend to demand a lot out of each other. It keeps our roles rightly defined, helping us get things done and tackle deadlines without much wasted back-and-forth. We manage remote teams scattered all over the globe, which is another constraint in itself. As a result, we keep communication channels and efficiency at the top of our agenda.

    One thing we found out is that in being small and approachable, our customers tend to trust us more.

    The constraint of money

    We get it, money is hard to come by. As a result, you have to think about how to make do with what you have – and how to improve existing processes.

    A bottlenecked resource’s time is the most valuable resource to optimize. – Ash Maurya

    Entrepreneurs should consider their own shortcomings, no matter how discouraging – as a blessing in disguise. There are hidden benefits to being underfunded, for example. When every penny counts, businesses tend to spend wisely, work more efficiently and make careful growth decisions.

    That is, instead of worrying about attending every industry conference or upgrading our coffee machine more often that we should.

    How we addressed this:

    We all know that in order to make money we have to spend a bit of money first. There are A/B tests to do, market research to perform and various growth strategies to implement.

    By contrast, we try to bounce ideas around with our customer base first. By offering users a solution in our customer community, we’re able to take the guess work out of our customer and market assumptions and take logical next steps on the roadmap.

    All of this without a penny spent.

    The constraint of product

    Entrepreneurs often run into roadblocks consisting of limited time, manpower and funding. So when they’re confronted with launching a product, they get busy identifying the type of work they need done and the time it takes to do it – which invariably leads them to unloading responsibility on hiring teams or seek out funding sources to push their idea to fruition.

    How we addressed this:

    Every startup thinks being in Silicon Valley is their initial stepping stone to success.

    Just as you don’t need money or a large team to test a product, you don’t need to be in Silicon Valley, either. For example, our help desk is easy to access and we’re always there when you need us.

    Focus on what you’re offering, not what’s stopping you

    Futsal was developed out of a constraint that Ceriari faced. Little did he know that former futsal players would go on become future world soccer champions.

    Besides, having a starting point instead of a blank canvas gives you a podium to bounce (and branch off) other ideas, which can open up new avenues to tackling your constraints.

    I’m not saying walk into every difficult situation and expect to embrace every bad thing about it. On the contrary, once you realize that every problem has a solution, you’ll be that much closer to succeeding. 


Help Desk by Helprace