EU Data Protection & GDPR
Last revised on March 19, 2026, effective as of March 19, 2026
For the purpose of this guide, “Helprace”, “we”, “us”, or “our” refers to Helprace, Inc., the provider of the Helprace website and services accessible from the Helprace website (collectively, the “Helprace Service”).
Overview
Customer trust is a priority for Helprace. We understand that customer data is important to our customers’ operations and obligations. This page provides a general overview of how Helprace supports customers with privacy and data protection obligations, including under the GDPR.
Service Data
Service Data is information, including personal data, stored in or transmitted via the Helprace Service by, or on behalf of, our customers and their end users.
Roles
For Service Data, the customer generally acts as controller and Helprace generally acts as processor. Helprace may also act as a controller for account, billing, security, abuse prevention, and direct business relationship data as described in our Privacy Policy.
How Helprace Uses Service Data
We use Service Data to provide, maintain, secure, support and improve the Helprace Service, respond to customer inquiries, and comply with applicable law.
Security
Data security is a priority at Helprace. We maintain technical and organizational measures designed to protect Service Data. For additional information, please review our Security Policy.
Data Hosting Locality
Customers on eligible plans may be able to choose a primary hosting region for certain categories of Service Data. Please see our Regional Data Hosting Policy for more information.
How Helprace Responds to Legal Requests
Helprace does not disclose Service Data except as necessary to provide its services, as authorized by the customer, or as required by applicable law, legal process or a valid governmental request.
GDPR
What is GDPR?
The General Data Protection Regulation (GDPR) is a European privacy law that regulates how personal data may be collected, used, stored and disclosed, and grants certain rights to individuals.
How Helprace supports GDPR compliance
Transparency. Our Privacy Policy explains how we collect and process personal data.
DPA. We offer a Data Processing Amendment that governs our processing of customer personal data on behalf of customers.
Security. We maintain technical and organizational safeguards designed to protect Service Data.
Regional hosting. We may offer regional hosting options for eligible plans and data categories.
Customer controls. The Helprace Service includes features and administrative controls that can help customers manage personal data in their accounts.
Customer Responsibilities
Customers are responsible for determining the lawfulness of their processing, providing required notices, obtaining any required consents or other lawful basis, responding to data subject requests, and configuring their use of the Helprace Service in accordance with Applicable Data Protection Law.
Data Subject Requests
Customers control their Service Data and are generally responsible for responding to requests from their users and end users. Helprace will provide reasonable assistance where required by applicable law and as described in the DPA.
International Transfers
Helprace may process Service Data in the United States and in other countries where Helprace or its service providers operate. Where required by applicable law, Helprace will use appropriate safeguards for cross-border transfers.
Further Information
If you have questions about privacy or data protection at Helprace, please contact us.
