Customer Service Blog
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Why Blockbuster Failed: They Didn’t Care About Customers
Tue, 6 Dec 2016, in Customer Feedback
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.
Tags: customer feedback
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How to Inspire Employees to Care About Customer Service
Fri, 25 Nov 2016, in Customer Service
We’ve long been living in the age of the customer. While many companies claim to have a “customer first” attitude, few have attempted to…
Tags: customer service
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Why Narcissism is Good in Customer Service
Thu, 17 Nov 2016, in customer experience
Narcissism in business is nothing new. Business leaders and creative directors without house-sized egos won't be able to rile people behind…
Tags: customer experience
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The Big API Update: Votes and Image Uploads
Mon, 7 Nov 2016, in Helprace, Releases
Every day we improve the Helprace platform by releasing new updates, bug fixes and tutorials. And today's no exception. We're growing our API with a number of new functions that improve vote tracking, image uploads and give you more control over notifications than ever.
Here's what's new…
Tags: release
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Picking Help Desk Software: Is It Even Worth Your Time?
Tue, 18 Oct 2016, in Help Desk
In life as in business, it pays to be prepared. Things like server outages, negative press and security breaches can catch you off guard and force your team to scramble mode…
Tags: help desk
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Why Customer Service Is Important (But Unappreciated)
Tue, 4 Oct 2016, in Customer Service
While physical capital refers to physical objects and human capital refers to unique personalities each of us brings to the table; it’s safe to say…
Tags: customer service
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5 Things Every Aspiring Startup Must Do Right Now
Thu, 22 Sep 2016, in Customers, General, Marketing
Doing your very own thing represents freedom. Whether it’s financial freedom, freedom from answering to a boss, freedom to build something your way…
Tags: business strategy, leadership, startup
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What a Family Diner Taught Me About Customer Service
Thu, 8 Sep 2016, in Customer Service
There was a small independent diner at the edge of the campus during my college years. It was relatively empty throughout the day…
Tags: customer service
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Helprace Feedback Widget Plugin for WordPress
Wed, 31 Aug 2016, in Helprace, Releases
Great news today! We created a WordPress plugin that integrates the Helprace feedback widget into your site without the need to dig around the code. This plugin lets you embed a feedback tab anywhere on your website…
Tags: release
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Customer Service is More Perception, Less Reality
Fri, 12 Aug 2016, in Customer Service
There are many unanswered questions when it comes to understanding how our minds work. One thing we're not sure about is how…
Tags: customer service
