Helprace tightly integrates multiple tools together for great customer service:
Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base
Meet Our Customer Service Solutions
Ticketing & Email Management
Empower Support Teams
Provide a personalized one-on-one support experience. Boost productivity and collaborate behind the scenes.
Customer Community & Feedback
Show customers that you care. Listen to their concerns, collect feedback and build a product or service they want.
Be Helpful 24/7
Reduce support loads with a self-service Docs site. Use the power of crowdsourcing and community when offering answers and collecting feedback.
Reduce Support Costs
Ticketing and knowledge base tightly integrated. Eliminate repeat tickets by showing related articles to customers and easily reference articles in tickets.
Tap into customer ideas when prioritizing tasks or building a roadmap. Make decisions based on concrete user feedback, not guesswork.
Questions & Answers
Crowdsource Your FAQ
Involve customers in building a collection of relevant questions and answers. An always up-to-date FAQ with insights from customers as well as team members.
Acknowledge, Track, Solve
Manage, update and resolve issues brought up by customers or employees. Notify all related parties all the way to resolution.