The Right Plan for Your Needs

Choose from the products below to see appropriate plans (or compare plans)

Monthly Pricing Annual (10% Off)

Tickets
Ticketing system for customer service with a personal touch
$9
agent/month

Unlimited Mailboxes Create an unlimited number of email inboxes.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Custom Domain SSL Secure https:// protocol for your portal and its domain alias.

Saved Replies Answer common questions with a preset response.

Macros Update multiple ticket properties with one click.

Agent Collision Real-time alerts when others are viewing or editing.

User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Moderation Approve user submissions before or after they go live.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Reports Track team performance, support loads, user satisfaction.

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Self-Service Portal A support page for users to find answers themselves.

Instant Answers Relevant suggestions as users fill out submission form.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Multiple Product Support Divide products, services, or departments into sub-portals.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Public & Private Communities Discussions for staff, registered users, or the public.

Crowd Help Get users to help each other and reduce your support loads.

User Feedback Collect, prioritize and implement user-generated ideas.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+27% Agent Productivity Average change in number of customers served per agent.

19% Reduction in Tickets Average change in number of customer support inquiries.

+38% Customer Engagement Average change in number of customers engaged through all support channels.

Helpdesk
Ticketing system with Docs for self-service and Reporting features
$18
agent/month

Unlimited Mailboxes Create an unlimited number of email inboxes.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Custom Domain SSL Secure https:// protocol for your portal and its domain alias.

Saved Replies Answer common questions with a preset response.

Macros Update multiple ticket properties with one click.

Agent Collision Real-time alerts when others are viewing or editing.

User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Moderation Approve user submissions before or after they go live.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Reports Track team performance, support loads, user satisfaction.

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Self-Service Portal A support page for users to find answers themselves.

Instant Answers Relevant suggestions as users fill out submission form.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Multiple Product Support Divide products, services, or departments into sub-portals.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Public & Private Communities Discussions for staff, registered users, or the public.

Crowd Help Get users to help each other and reduce your support loads.

User Feedback Collect, prioritize and implement user-generated ideas.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+51% Agent Productivity Average change in number of customers served per agent.

48% Reduction in Tickets Average change in number of customer support inquiries.

+79% Customer Engagement Average change in number of customers engaged through all support channels.

Complete
All-inclusive customer service solution including Ticketing system, Docs and Community tightly integrated
$27
agent/month

Unlimited Mailboxes Create an unlimited number of email inboxes.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Custom Domain SSL Secure https:// protocol for your portal and its domain alias.

Saved Replies Answer common questions with a preset response.

Macros Update multiple ticket properties with one click.

Agent Collision Real-time alerts when others are viewing or editing.

User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Moderation Approve user submissions before or after they go live.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Reports Track team performance, support loads, user satisfaction.

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Self-Service Portal A support page for users to find answers themselves.

Instant Answers Relevant suggestions as users fill out submission form.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Multiple Product Support Divide products, services, or departments into sub-portals.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Public & Private Communities Discussions for staff, registered users, or the public.

Crowd Help Get users to help each other and reduce your support loads.

User Feedback Collect, prioritize and implement user-generated ideas.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+104% Agent Productivity Average change in number of customers served per agent.

82% Reduction in Tickets Average change in number of customer support inquiries.

+243% Customer Engagement Average change in number of customers engaged through all support channels.

Community
Feedback and self-service community for questions, ideas, problems and praise
$9
agent/month

Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Self-Service Portal A support page for users to find answers themselves.

User Feedback Collect, prioritize and implement user-generated ideas.

Instant Answers Relevant suggestions as users fill out submission form.

Adaptive Smart Search Real-time full-text search with stemming.

Drafts Work is saved automatically so you can finish it later.

Crowd Help Get users to help each other and reduce your support loads.

Feedback Widget Let users search and give feedback directly from your site.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Mark Best Replies Select the best reply to appear at the top.

Multiple Product Support Divide products, services, or departments into sub-portals.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Agent Collision Real-time alerts when others are viewing or editing.

Private Communities Maintain a staff-only collaborative environment.

Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.

Customizable Voting Customize voting options for topics and replies to them.

Moderation Approve user submissions before or after they go live.

Saved Replies Answer common questions with a preset response.

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Macros Update multiple ticket properties with one click.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Reports Track team performance, support loads, user satisfaction.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+34% Agent Productivity Average change in number of customers served per agent.

+56% Customer Engagement Average change in number of customers engaged through all support channels.

Self-Service
Multiple public or private Docs & Community sites
$18
agent/month

Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Self-Service Portal A support page for users to find answers themselves.

User Feedback Collect, prioritize and implement user-generated ideas.

Instant Answers Relevant suggestions as users fill out submission form.

Adaptive Smart Search Real-time full-text search with stemming.

Drafts Work is saved automatically so you can finish it later.

Crowd Help Get users to help each other and reduce your support loads.

Feedback Widget Let users search and give feedback directly from your site.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Mark Best Replies Select the best reply to appear at the top.

Multiple Product Support Divide products, services, or departments into sub-portals.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Agent Collision Real-time alerts when others are viewing or editing.

Private Communities Maintain a staff-only collaborative environment.

Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.

Customizable Voting Customize voting options for topics and replies to them.

Moderation Approve user submissions before or after they go live.

Saved Replies Answer common questions with a preset response.

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Macros Update multiple ticket properties with one click.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Reports Track team performance, support loads, user satisfaction.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+67% Agent Productivity Average change in number of customers served per agent.

+84% Customer Engagement Average change in number of customers engaged through all support channels.

Complete
All-inclusive customer service solution including Ticketing system, Docs and Community tightly integrated
$27
agent/month

Unlimited Mailboxes Create an unlimited number of email inboxes.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Self-Service Portal A support page for users to find answers themselves.

User Feedback Collect, prioritize and implement user-generated ideas.

Instant Answers Relevant suggestions as users fill out submission form.

Adaptive Smart Search Real-time full-text search with stemming.

Drafts Work is saved automatically so you can finish it later.

Crowd Help Get users to help each other and reduce your support loads.

Feedback Widget Let users search and give feedback directly from your site.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Mark Best Replies Select the best reply to appear at the top.

Multiple Product Support Divide products, services, or departments into sub-portals.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Agent Collision Real-time alerts when others are viewing or editing.

Private Communities Maintain a staff-only collaborative environment.

Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.

Customizable Voting Customize voting options for topics and replies to them.

Moderation Approve user submissions before or after they go live.

Saved Replies Answer common questions with a preset response.

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Macros Update multiple ticket properties with one click.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Reports Track team performance, support loads, user satisfaction.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+104% Agent Productivity Average change in number of customers served per agent.

+243% Customer Engagement Average change in number of customers engaged through all support channels.

Docs
Publicly accessible or internal KB / Docs site
$9
agent/month

Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Self-Service Portal A support page for users to find answers themselves.

User Feedback Collect, prioritize and implement user-generated ideas.

Adaptive Smart Search Real-time full-text search with stemming.

Drafts Work is saved automatically so you can finish it later.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Multiple Product Support Divide products, services, or departments into sub-portals.

Agent Collision Real-time alerts when others are viewing or editing.

Instant Answers Relevant suggestions as users fill out submission form.

Public & Private Communities Discussions for staff, registered users, or the public.

Crowd Help Get users to help each other and reduce your support loads.

Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.

Customizable Voting Customize voting options for topics and replies to them.

Moderation Approve user submissions before or after they go live.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Saved Replies Answer common questions with a preset response.

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Macros Update multiple ticket properties with one click.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Reports Track team performance, support loads, user satisfaction.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+22% Agent Productivity Average change in number of customers served per agent.

+38% Customer Engagement Average change in number of customers engaged through all support channels.

Self-Service
Multiple public or private Docs & Community sites
$18
agent/month

Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Self-Service Portal A support page for users to find answers themselves.

User Feedback Collect, prioritize and implement user-generated ideas.

Adaptive Smart Search Real-time full-text search with stemming.

Drafts Work is saved automatically so you can finish it later.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Multiple Product Support Divide products, services, or departments into sub-portals.

Agent Collision Real-time alerts when others are viewing or editing.

Instant Answers Relevant suggestions as users fill out submission form.

Public & Private Communities Discussions for staff, registered users, or the public.

Crowd Help Get users to help each other and reduce your support loads.

Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.

Customizable Voting Customize voting options for topics and replies to them.

Moderation Approve user submissions before or after they go live.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Saved Replies Answer common questions with a preset response.

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Macros Update multiple ticket properties with one click.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Reports Track team performance, support loads, user satisfaction.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+67% Agent Productivity Average change in number of customers served per agent.

+84% Customer Engagement Average change in number of customers engaged through all support channels.

Complete
All-inclusive customer service solution including Ticketing system, Docs and Community tightly integrated
$27
agent/month

Unlimited Mailboxes Create an unlimited number of email inboxes.

Domain Mapping Custom domain for your portal (help.yourcompany.com).

Internal & Public Docs Restrict content to staff, registered users, or make it public.

Self-Service Portal A support page for users to find answers themselves.

User Feedback Collect, prioritize and implement user-generated ideas.

Adaptive Smart Search Real-time full-text search with stemming.

Drafts Work is saved automatically so you can finish it later.

Single Sign-On Sign in to Helprace using your app or website.

Developer API Integrate with your website or app using REST API.

Webhooks Call a script on your server after a ticket, topic, or user event.

Multiple Product Support Divide products, services, or departments into sub-portals.

Agent Collision Real-time alerts when others are viewing or editing.

Instant Answers Relevant suggestions as users fill out submission form.

Public & Private Communities Discussions for staff, registered users, or the public.

Crowd Help Get users to help each other and reduce your support loads.

Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.

Customizable Voting Customize voting options for topics and replies to them.

Moderation Approve user submissions before or after they go live.

User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.

Saved Replies Answer common questions with a preset response.

Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).

Macros Update multiple ticket properties with one click.

Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).

Reports Track team performance, support loads, user satisfaction.

SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.

Custom Fields Set up extra fields to store ticket data (required & optional).

Contact Cloud Pull in publicly available user information to user profiles.

Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).

HIPAA Compliance Additional security for protected health information (PHI) management.

+ 100s more features

BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+104% Agent Productivity Average change in number of customers served per agent.

+243% Customer Engagement Average change in number of customers engaged through all support channels.

Compare All Plans

 
Tickets
Community
Docs
Self-Service
Helpdesk
Complete
Pricing (billed annually) Per agent per month
$9$9$9$18$18$27
Pricing (billed monthly) Per agent per month
$10$10$10$20$20$30
General Features
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Tickets Community Docs Self-Service Helpdesk Complete
Custom Domain SSL Secure https:// protocol for your portal and its domain alias.
Tickets Community Docs Self-Service Helpdesk Complete
Adaptive Smart Search Real-time full-text search with stemming.
Tickets Community Docs Self-Service Helpdesk Complete
User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.
Tickets Community Docs Self-Service Helpdesk Complete
Drafts Work is saved automatically so you can finish it later.
Tickets Community Docs Self-Service Helpdesk Complete
Feedback Widget Let users search and give feedback directly from your site.
Tickets Community Docs Self-Service Helpdesk Complete
Single Sign-On Sign in to Helprace using your app or website.
Tickets Community Docs Self-Service Helpdesk Complete
Developer API Integrate with your website or app using REST API.
Tickets Community Docs Self-Service Helpdesk Complete
Webhooks Call a script on your server after a ticket, topic, or user event.
Tickets Community Docs Self-Service Helpdesk Complete
Agent Collision Real-time alerts when others are viewing or editing.
Tickets Self-Service Helpdesk Complete
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Self-Service Helpdesk Complete
Contact Cloud Pull in publicly available user information to user profiles.
Complete
Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).
Complete
HIPAA Compliance Additional security for protected health information (PHI) management.
Complete
Ticketing Features
Unlimited Mailboxes Create an unlimited number of email inboxes.
Tickets Community Docs Self-Service Helpdesk Complete
Saved Replies Answer common questions with a preset response.
Tickets Helpdesk Complete
Macros Update multiple ticket properties with one click.
Tickets Helpdesk Complete
Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).
Helpdesk Complete
Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).
Helpdesk Complete
Reports Track team performance, support loads, user satisfaction.
Helpdesk Complete
SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.
Helpdesk Complete
Custom Fields Set up extra fields to store ticket data (required & optional).
Helpdesk Complete
Community & Feedback Features
Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.
Tickets Community Docs Self-Service Helpdesk Complete
Self-Service Portal A support page for users to find answers themselves.
Community Docs Self-Service Helpdesk Complete
Instant Answers Relevant suggestions as users fill out submission form.
Community Self-Service Helpdesk Complete
User Feedback Collect, prioritize and implement user-generated ideas.
Community Docs Self-Service Complete
Multiple Product Support Divide products, services, or departments into sub-portals.
Self-Service Helpdesk Complete
Crowd Help Get users to help each other and reduce your support loads.
Community Self-Service Complete
Moderation Approve user submissions before or after they go live.
Self-Service Helpdesk Complete
Customizable Voting Customize voting options for topics and replies to them.
Self-Service Complete
Mark Best Replies Select the best reply to appear at the top.
Self-Service Complete
Public & Private Communities Discussions for staff, registered users, or the public.
Self-Service Complete
Docs & Knowledge Base Features
Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.
Tickets Community Docs Self-Service Helpdesk Complete
Self-Service Portal A support page for users to find answers themselves.
Community Docs Self-Service Helpdesk Complete
User Feedback Collect, prioritize and implement user-generated ideas.
Community Docs Self-Service Complete
Instant Answers Relevant suggestions as users fill out submission form.
Community Self-Service Helpdesk Complete
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Docs Self-Service Helpdesk Complete
Multiple Product Support Divide products, services, or departments into sub-portals.
Self-Service Helpdesk Complete
Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.
Self-Service Helpdesk Complete
Moderation Approve user submissions before or after they go live.
Self-Service Helpdesk Complete

Help Desk by Helprace