Alternative to LiveZilla Support - Helprace
Helprace is a support system designed to make customer service a little easier for the support team as well as the customer. By understanding the needs of your customer base better, you can finally take the step to finally listen and understand what your customers want from you.
All while making them happy with amazing, personal support, effortlessly!
How is Helprace as a LiveZilla alternative?
When looking for an important support and collaboration (similar to LiveZilla), you'll need to ensure that the software you're comparing is roughly the same in functionality and pricing. In other words, you want to compare the same software.
So how does Helprace stack up to a powerful competitor like LiveZilla? Helprace is a true multi-channel customer service software including a ticketing system, self-service portal, helping you with issue tracking, idea management and more. Sound interesting? Read on here to find out more...
A LiveZilla alternative that's easy to live with
If you're looking for a feature-packed support software, you must ask yourself a number of questions while testing alternatives against each other.
Is it easy to live with? Can you grow with it? What if you need to add more support agents, more products or build a community. What about crunch times or if one of your support agents can't come to the help desk?
Will you be able to deal with a spike in support loads when you don't have additional help at your disposal - will your software accommodate this without negatively affecting customer satisfaction?
Helprace ticketing system and moderation software
When tickets come into your support desk, is there a way for you to categorize them? Can you ensure that the right message gets delivered to the correct support agent? With Helprace, you can ensure that your support quality stays immaculate.
Unlike a typical LiveZilla alternative, Helprace offers a community which gives you the ability to post-moderate or pre-moderate customer comments. This ensures that the right information stays (and garners attention) while undesirable information stays out.
Lastly, Helprace gives administrators an array of controls over users. For example, you can set custom voting preferences, disable certain actions and even perform actions on behalf of your users. Now that's moderation on steroids!
A better software for user management
Keep customers actively engaged with a carefully-designed user management system from Helprace. For example, you can limit access restrictions (Single Sign On) as well as disabling sing ups.
Want users to be able to suggest ideas and provide feedback without signing up? You can do that as well - Not to mention numerous other support portal options you have at your disposal.
Why pick Helprace as your LiveZilla alternative?
If you're looking for something more than just a shared inbox and a chat app? Then you should start your search with Helprace and its productivity features for a satisfied support team and a happy customer base.
Rest assured that as your team or customers grow in size, you can quickly scale your help desk, knowledge base, plugins and more. As a result, you can rest assured that you have all the right tools for customer engagement, internal collaboration, feedback and satisfaction measuring.
Start with your very own Helprace free 30-day no obligation trial today!