Struggling with support? Consider a ClickDesk alternative by Helprace
Helprace is your one-stop customer support software for help desk and engagement
Are you finally fed up with support requests? Trouble with getting your self-service up to speed? Maybe you need to take a good look at Helprace. What sets Helprace apart from software like ClickDesk is that there's a feedback system that lets you be more attuned to customer needs.
In this list we'll explore how Helprace stacks up as a ClickDesk alternative:
Workflow features
If controls and features are getting too complicated, you may add 30 wasted minutes to the end of an agent's day. Once you multiply this by 5 or 20 agents, this wasted time can reach enormous proportions.
Helprace addresses this problem by keeping the feature sets and UI simple. There are also collaborative tools to help agents work together in public and private. If you're hitting roadblocks with your ClickDesk alternative, why not take a look at Helprace?
Helprace is built around email
No one out there doubts the power of email. We use email every day simply because it works and it works well. At the same time, email is a communication tool, not a help desk tool and we at Helprace know this best.
Helprace renders emails beautifully: all formatting including rich text is carefully carried across. Customers aren't bothered with login screens, ticket numbers and other annoying distractions.
Let users engage with one another
Unlike your typical ClickDesk alternative, something else sets Helprace apart. There's an ability to set up a customer-facing community software and feedback system and link it to the help desk. Users are able to ask questions, suggest ideas or report problem issues. This allows staff to engage with site visitors and establish that all-important positive feedback loop for their brand.
Helprace doesn't forget about your agents, either: productivity tools such as macros, triggers and SLA ensure that work gets done in record time and productivity stays up.
Breathe a breath of fresh air into support
In the modern world, the amount of time afforded to us keeps decreasing. So if finding an answer to their question means using Google instead of sending an email, so be it. That's why every Helprace community and knowledge base topic is SEO friendly to drive traffic onto your site.
Helprace is also easier for your customers: It reduces time spent in customer-agent interactions by means of various self-service features. As user types in their query, a list of related topics is generated. A list of related topics is also visible in the sidebar when browsing the portal.
Is there a ClickDesk alternative that can claim the same about itself? We'd like to know!
So is it a good idea to pick Helprace as your ClickDesk alternative?
Great support shouldn't be limited to large, established businesses. That's one of the reasons our software is made for all companies - we believe everyone from startups to enterprises is entitled to provide great support to their customers.
As a result we developed one of the simplest pricing structures in the field: allowing businesses to pay for what they use (help desk, self-service or feedback portal) or go all-in with one price. Furthermore, it doesn't matter what is the size of your team, where you're located, how spread your team is, and what products or languages you support. We got it all covered.
If you're looking for a great help desk and customer engagement solution, why not sign up for an account at Helprace?