Forget Intercom. See how Helprace is a breath of fresh air in support
Introducing an easy-to-use support platform from Helprace
Are you trying to find a support software that will put an end to your customer service woes? Well, you've come to the right place. Helprace is the all-in-one customer service platform that's intuitive and completely invisible to your customer.
It's also many tools in one: it contains the help desk ticketing system, knowledge base and a feedback community. It helps brands eliminate communication obstacles, improve marketing performance, support processes, increase conversion rates and customer satisfaction rates.
In this list we'll list why Helprace may just be the Intercom alternative you've been looking for:
A support system that works even when you're not around
Are you looking for a support software that's as easy as it is capable? Helprace is an Intercom alternative that's designed to be easy to set up and even easier to use. You can customize your portal to be visible (or invisible) to your customers.
The headache of hosting, maintenance and issues related to scaling your business have all been thought into the software. As a result, there's no worry on your part as you can add unlimited users, agents, topic and receive an unlimited number of correspondence. Have a business that spans numerous time zones,
An intuitive feedback system
Customer feedback is a huge component of any customer service software. Helprace allows users to submit questions, ideas, problems or praise. We designed the self-service portal to feature related topics in the sidebar and search suggestions so that the customer can find what they want with minimal clicking.
Before the user submits a search query, topic suggestions are generated based on the entered text. This keeps the appropriate answer within easy reach for the user. In the end, the power lies squarely in the user's hands without it being too confusing or imposing to get to the answer.
Support customers with a feature-packed help desk
There are many Intercom alternative software that claim to be your one-stop solution for customer service. However, most provider do only one thing well. With Helprace, the ticketing system, knowledge base and feedback community were developed concurrently with each other. This means that each one of them is built in with enough functionality to act as a stand-alone support channel.
Customize your support with Apps
Since every organization is different and have their own meaning of what support must be, it made sense to develop Apps. Unlike some Intercom alternative software, Helprace allows you to enable or disable the ticketing system, knowledge base or the feedback community.
Furthermore, you'll also be able to customize how the portal looks in terms of channels, options and how users reach out for you for support.
It's easy for agents and even easier for customers
We are so confident in the abilities of our product that we use it for all our support functions. Whether you're a startup with a team of one or a company that spans different countries, we have something for everyone. It's easy to customize your support system with "Helprace Apps", allowing you to enable features one by one (that is the help desk, knowledge base and feedback community). So if you're looking for a customizable and easy-to-use Intercom alternative, you've come to the right place.
An Intercom alternative you can set up in seconds
If you've already decided on a support solution, you want your selection process to go as smoothly as possible. With so few settings to take care of, you can be up and running with Helprace literally the same day. But don't take our word for it. Just sign up for our free trial and see for yourself!