Considering Helprace as a Tender Support alternative?
Helprace is a lot more personal for your customers
When you think of dealing with a crazy number of tickets (such as 10,000 a day, for example) customer support can become cumbersome and sluggish - but it doesn't have to be that way.
Great support is a lot more than just a quickly answered email. They want to feel connection with every interaction they have on your site, and do so on a personal level. Here are more reasons why Helprace is a great alternative to Tender Support:
Built for email in mind
If you're considering a good Tender Support alternative, you will have to find a way to have a few agents to tackle a very large number of tickets. If you're wondering how, it's simple: Helprace has loads of productivity features such as canned responses, automated triggers and other case rules - and that is just the start.
Helprace is also a collaborative tool designed for teams to quickly assign tasks to one another and work on issues together.
Workflow optimization
If you want to provide online support, you need the right kind of software such as a Tender Support alternative. If you're still using email to communicate with customers, you should take a look at a dedicated help desk. Just as it would be a waste of company resources to dig around in a conventional inbox, Helprace works hand-in-hand to keep ticket numbers down and agent productivity up.
As a result, there's no need to use an email client as a help desk can render messages beautifully. Lastly, there's the ability to upload rich content - something that many enterprise help desk systems ignore.
Helprace offers a complete experience
Businesses the world over want to engage their prospects and clients like never before. In fact this is so prevalent that it makes distinguishing products apart a real challenge. In many ways, service becomes the great differentiator so companies need to look at it as a profit center, not a cost center.
It's true that customers want support, but what will make them come back? We think it's closing the feedback loop, listening and hearing what they have to say. Things like this set Helprace apart from Tender Support.
In a nutshell, we believe that actions set you apart from the competition - not words or promises.
Self-service and customization
Your whole web portal can be customized to reflect your brand and the business goals you stand for. Get your own web domain, logo and set your support portal just how you want it. Thankfully, Helprace offers customers instant answers as part of self-service to ensure customers find exactly what it is they're looking for with the minimum amount of clicking.
If you haven't noticed by now, Helprace is an ideal Tender Support alternative in through keeping customers engaged - saving them precious time.
Need a Tender Support alternative?
If you're still considering a good alternative to Tender Support, look no further. Helprace cleanly integrates your help desk, knowledge base and feedback community with the help of Apps. This is something that not every Tender Support alternative can say about itself.
As the matter of fact, we are so proud of our software, that we use it ourselves to provide support to our clients - without the help of any other tool!
Helprace lets you combine all customer service requests - whether they are private or public - and work on them through one simple platform.
Making a switch to Helprace is easy, it will only take a few minutes to set up your admin panel and portal - no matter how big your team is. Just sign up for your no-risk, no-obligation trial here to see for yourself.