Is Your Business Outgrowing Novo Solutions?
Helprace is a knowledge management, collaboration and support software
Are you considering making the switch from Novo Solutions? If so, we'd like your move to be as effortless as can be. Helprace is a customizable knowledge management, feedback community and help desk solution designed to be easy on your agents and customers alike.
Here's how Novo Solutions compares to Helprace in terms of collaboration, knowledge management and customer engagement:
Helprace saves you time and money
In order to offer great customer service, you must also offer favorable working conditions for your agents. This means offering them freedom to customize their workspaces, allowing them to collaborate and keeping productivity tools close by so they can effectively do their work.
That's why, unlike typical Novo Solutions alternative software, Helprace makes it easy for a business of any size and budget to do a lot more with less.
It's easier on your customers
When customers have questions or concerns, they are looking for answers. So if you'd like to grow your customer base and improve the quality of your leads, you need to give them a pleasant customer experience. This means you need a support system that places answers via search suggestions and related article lists. All this enables Helprace to keep answers close by to both customers and agents.
It's more than just a knowledge base
Helprace is a complete customer service, collaboration and knowledge management solution. Set private "spaces" so that certain parts of the portal are accessible only to staff members. You can collaborate, share ideas and collect feedback with a simple, singular software.
Similarly, you can temporarily hide your knowledge base from the portal, making it internal before publishing it again. This gives you the ultimate control in how you want to manage, share and moderate your knowledge base.
A better support software for your business
It's not easy to find software that can fit your needs perfectly. That's why the Helprace components (ticketing system, knowledge base and community) are divided into apps, which you can enable or disable based on your needs. This means that businesses are able to customize their admin panel and support portal with the right solution.
Most importantly, Helprace is not your typical Novo Solutions alternative that has convoluted menus and difficult settings. On the contrary, it was designed from the ground up to make customer experiences as easy as possible.
Lastly, Helprace is a more affordable Novo Solutions alternative
As makers of customer service software, we believe that virtually any business out there can offer great customer service across multiple channels. We addressed this need by making software that's easy to use on with limited staff or budget. At the same time it must be scalable and just as friendly to larger businesses.
That's why we've decided on a pricing structure that suits every business niche out there: either pay for what you're looking for or go for the all-in plan that contains every single feature set. If that's all too much for you, you can always go for the free plan with a limited feature set. We believe that many customer service platforms miss this and build bloated apps that can only be used by a narrow set of businesses.
If this sounds like something up your alley, why not take a look at what Helprace can do by signing up for your free support portal?
Hope we see you in Helprace sooner rather than later!