Portal
Create Multiple Public or
Private Web Portals
Widget
Gather Feedback
Anywhere on Your Site
Phone
Collect Ideas
from Phone Calls
Identify, Evaluate & Follow Up
Idea Management at Every Idea Stage
- New
Recently added idea unaddressed by product team
- Under Review
Idea is worth pursuing, but no decision has been made
- Planned
Product plan created and progress timeline established
- Started
Work started and release slated by certain time period
- Completed
Feedback has been put into place and fully implemented
User Voice Without the Noise
Get More Control Over Customer Interactions
- Hassle Free Posting
Allow users to suggest ideas without the need to register or log in
- Duplicate Detection
Similar content finder for teams to detect and merge duplicates
- Vote Limits
Specify how many times users can cast their votes
- Close to Comments
Lock resolved discussions automatically or disable comments when needed
- Moderation
Approve posts before they go live or review them afterwards
Collaborate During the Life Cycle
Foster Discussions Between Teams and Customers
- Set Status
Update and inform customers of your roadmap
- Vote
Vote for an important topic or helpful answer
- Show Related Topics
Similar posts keep the answer within reach
- Follow Discussions
Subscribe to topic updates that matter to you
- Share with Others
Share topics on social media or by email
- Mark Best Reply
Pin the best answer to the top of the discussion
- Discuss
Talk to prospects, customers and team members
Share Plans, Progress Updates
Let Them Know They Are Being Heard
Boost Team Productivity
Powerful Idea Management Tools
- Multiple Voting Options
Incremental voting, vote limiting and vote locking
- Actions on Behalf of Users
Post and vote on behalf of those that don't have time to participate
- Merge Ideas Together
Merge duplicates & combine discussions into one
- Activity Stream
Catch everything that happens within your community
- Topic Linking
Easily link to content in tickets, articles and other topics
Make Helprace Your Own
- Don't Hold Back
Share all types of graphics, code snippets and videos in discussions
- Change the Layout
Customize the header, footer and CSS of your idea forum
- Multiple Forums
Create discussion boards to accommodate multiple products or departments
- Private Forums
Make your entire community private or restrict access to specific forums
- Multiple Languages
Create your idea forum in any language
- Custom Domain
Make your brand stand out. Assign a custom domain alias to your idea forum
Teams, User Groups and Organizations
- User Groups
Engage with advocates, target users for beta testing and invite feedback from the most valuable customers
- Team Access
Capture internal feedback offered by your team and perform a peer review of ideas in a few clicks
- Organizations
Gather suggestions from users of a specific organization or affiliation
Works on All Devices
We're Not Done Yet!
You Might Like These Too
- Convert Topics
Move community topics to other feedback types and categories
- Categories
Organize and divide your community up for more specific discussions
- Agent Collision Detection
Avoid overwrites and duplicate submissions by team members
- Crowdsource Your Support
Let customers help each other and reduce support loads for your team
- Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
- Feedback Widget
A tab on your website for customers to search for articles and provide feedback
- SSO
Integrate Helprace with the sign in system of your app or website
- Developer API
Integrate your community with your website or app using Helprace REST API
- Webhooks
Relay data to your system. Call a script on your server during events in Helprace
Awesome Customer Service in Every Industry
10,000+ Happy Customers
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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