Capture User Sentiment

Easy-to-use Product Feedback Software

  • FAQ Discussions

    Tap into your user base for relevant questions and solutions to them

  • Feedback Collection

    Discover opportunities. Collect, prioritize and implement user-generated ideas

  • Issue Tracking

    Allow users to report issues and give closure with progress updates

  • Testimonials

    Encourage customer loyalty and offer a venue for positive word-of-mouth

  • Updates

    Share company news, promotions, tips and tricks

Easy-to-use Product Feedback Software

Engage and Collaborate

Foster Discussions Between Teams and Customers

  • Set Status

    Update and inform customers of your roadmap

  • Vote

    Vote for an important topic or helpful answer

  • Show Related Topics

    Similar posts keep the answer within reach

  • Follow Discussions

    Subscribe to topic updates that matter to you

  • Share with Others

    Share topics on social media or by email

  • Mark Best Reply

    Pin the best answer to the top of the discussion

  • Discuss

    Talk to prospects, customers and team members

Engage and Collaborate Foster Discussions Between Teams and Customers

Boost Team Productivity

Powerful Community Management Tools

  • Multiple Voting Options

    Incremental voting, vote limiting and vote locking

  • Actions on Behalf of Users

    Post and vote on behalf of those that don't have time to participate

  • Merge Topics Together

    Merge duplicates & combine discussions into one

  • Activity Stream

    Catch everything that happens within your community

  • Moderation

    Approve posts before they go live or review them afterwards

  • Topic Linking

    Easily link to content in tickets, articles and other topics

Powerful Community Management Tools

Make Helprace Your Own

  • Don't Hold Back

    Share all types of graphics, code snippets and videos in discussions

  • Change the Layout

    Customize the header, footer and CSS of your community

  • Multiple Communities

    Create discussion boards to accommodate multiple products or departments

  • Private Forums

    Make your entire community private or restrict access to specific forums

  • Multiple Languages

    Create your community in any language

  • Custom Domain

    Make your brand stand out. Assign a custom domain alias to your community

Make Helprace Your Own

Works on All Devices

Works on All Devices

We're Not Done Yet!

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  • Hassle Free Posting

    Allow users to start discussions without signing up

  • Convert Topics

    Move community topics to other feedback types and categories

  • Categories

    Organize and divide your community up for more specific discussions

  • Lock Comments

    Lock resolved discussions automatically or enable comments when needed

  • Agent Collision Detection

    Avoid overwrites and duplicate submissions by team members

  • Crowdsource Your Support

    Let customers help each other and reduce support loads for your team

  • Duplicate Detection

    Similar content finder for teams to detect and merge duplicates

  • Search Suggestions

    Search hints and suggestions retrieve content from across your Helprace

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Developer API

    Integrate your community with your website or app using Helprace REST API

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

+ 100s more features

Awesome Customer Service in Every Industry

10,000+ Happy Customers

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

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