Customer Service Blog
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Fall Recharge: Helprace Productivity Updates
Wed, 20 Sep 2017, in Helprace, Releases
When summer’s over, most of us get right into gear. The weddings, camping trips and backyard BBQs become a distant memory. It seems that everyone’s preoccupied with…
Tags: release
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Helprace Tickets Get a New, Fresh Look
Fri, 15 Sep 2017, in Helprace, Releases
In this post we'll talk about the (huge) design change in your Helprace ticketing interface. In making these changes, we strove for simplicity while keeping the functionality…
Tags: release
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Start Merging in Helprace: Updates for the Fall Season
Tue, 5 Sep 2017, in Helprace, Releases
For most of us, the end of summer marks that feeling of self-reflection. While the days are getting shorter and colder, we’re busy as ever making Helprace better than ever…
Tags: release
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How to Write the Best Email Ever: A Style and Etiquette Guide
Mon, 21 Aug 2017, in Email
Email is difficult to get right. We know. After all, we make software that revolves around email - dissecting the intricacies of spam filters and open rates on a daily basis.
There’s a lot of misconceptions floating around about how we should be writing our emails, though. Not just what subject line to use, but also how to introduce ourselves…
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10 Customer Service Metrics You Should Be Measuring
Tue, 25 Jul 2017, in Reporting
Great customer service doesn’t just occur by itself. It occurs when you're listening and taking notes. When you know what needs to change. Otherwise, how can you change for the better…
Tags: reporting
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30 Businesses Share Creative Ways They Thank Customers
Mon, 17 Jul 2017, in Customer Appreciation
To build loyalty, it isn't enough to say "thanks" once in a while or offer a discount here and there. In order to stay in the customer's minds and hearts, you need to put in the extra effort.
Tags: customer appreciation
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The 5 Secrets to Growth No One Talks About
Thu, 6 Jul 2017, in Business
Imagine if the Beatles sang, “She Appreciates You”. Imagine if Steve Jobs said “Apple is just a job, I don’t care much about it”. Imagine…
Tags: small business
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Why Unlimited Vacations Work – but Not for Everyone
Wed, 21 Jun 2017, in Employees
Ambiguity is never a good thing. And that's precisely why some employees are worried about workers abusing unlimited vacation policies, even though the opposite may actually…
Tags: employees
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How One Ice Cream Shop Growth Hacked Its Way to Success
Wed, 7 Jun 2017, in Leadership
When I was in high school, one of my first stints in the working world included helping out in a small ice cream shop while I was staying with my grandparents. A small, mom-and-pop place…
Tags: leadership
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8 Questions to Ask Yourself Before Starting a Community
Tue, 23 May 2017, in Communities
There was a time when customer communities were seen as unpractical and burdensome. With the success of social media and mobile users, many brands have since taken the lead…
Tags: community
