Customer Service Blog
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The 4 Customer Types You Meet In Support
Wed, 10 May 2017, in Customers
One of the reasons why customer service is difficult to get right is due to the unpredictable nature of customers themselves. I came across an article by Jeff Toister who described…
Tags: customers
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Measuring the Invisible ROI of Customer Loyalty
Tue, 25 Apr 2017, in Customers
It seems that we’ve gotten loyal customers wrong all along. We keep hearing that loyal customers are a mythical, if not a one-off anomaly that gets an unreliable (if not questionable) return…
Tags: customers
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10 Customer Service Skills to Look for in Employees
Mon, 10 Apr 2017, in Customer Service
If you’ve ever hired for a customer service position, you know how important it is to settle on the right candidate. And since customer service employees are the face and voice of your brand…
Tags: customer service skills, employees, tips
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What Every Business Can Learn From Ikea and Apple
Wed, 22 Mar 2017, in Customer Experience
The advert for the 2015 Ikea catalogue wasn’t meant to go by unnoticed. The short clip invited users to “experience the power of the original bookbook” with an “instantaneous touch interface…
Tags: customer experience
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How to Manage Bad Advice and Defeatist Thinking
Tue, 7 Mar 2017, in Psychology
We entrepreneurs are under a lot of pressure these days. Success isn’t a walk in the park either. Startups grow so fast that they simply don’t have time to correct their course even after…
Tags: psychology
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How to Narrow Down the Customer Expectation Gap
Wed, 22 Feb 2017, in Customer Experience
When we buy a product, we expect it to work and improve our lives in some way. So if it doesn’t work or perform as expected, we’re quick to voice our dissatisfaction. According…
Tags: customer experience
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Why Customer Service Employees Make Good Managers
Tue, 7 Feb 2017, in Employees
Since they deal with people day in and day out, customer service employees have a good, seasoned grasp of using whatever resources available to them in order to solve…
Tags: employees
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Where Do Human Emotions Fit in the Customer Experience?
Thu, 19 Jan 2017, in Customer Experience
Brands are like people – there are many of them. Just like people, few are liked or trusted. Among those, even fewer are able to make real, emotional connections with others.
Tags: customer experience
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25 Worst Customer Service Mistakes and What They Cost You
Thu, 5 Jan 2017, in Customer Service
We as customers are tolerating poor experiences with airlines, cable companies and inattentive wait staff at restaurants far more often…
Tags: customer service, guide, tips
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10 Signs Your Customer Service Probably Sucks
Wed, 21 Dec 2016, in Customer Support
Nobody wants to be the bearer of bad news. But the fact is that customer service just isn’t getting any better – and many businesses refuse to admit that they’re a part of the problem.
Tags: customer support
