Customer Service Blog
10 Customer Service Skills to Look for in Employees
Mon, 10 Apr 2017, in Customer Service
If you’ve ever hired for a customer service position, you know how important it is to settle on the right candidate. And since customer service employees are the face and voice of your brand…
Tags: customer service skills, employees, tips
What Every Business Can Learn From Ikea and Apple
Wed, 22 Mar 2017, in Customer Experience
The advert for the 2015 Ikea catalogue wasn’t meant to go by unnoticed. The short clip invited users to “experience the power of the original bookbook” with an “instantaneous touch interface…
Tags: customer experience
How to Manage Bad Advice and Defeatist Thinking
Tue, 7 Mar 2017, in Psychology
We entrepreneurs are under a lot of pressure these days. Success isn’t a walk in the park either. Startups grow so fast that they simply don’t have time to correct their course even after…
Tags: psychology
How to Narrow Down the Customer Expectation Gap
Wed, 22 Feb 2017, in Customer Experience
When we buy a product, we expect it to work and improve our lives in some way. So if it doesn’t work or perform as expected, we’re quick to voice our dissatisfaction. According…
Tags: customer experience
Why Customer Service Employees Make Good Managers
Tue, 7 Feb 2017, in Employees
Since they deal with people day in and day out, customer service employees have a good, seasoned grasp of using whatever resources available to them in order to solve…
Tags: employees
Where Do Human Emotions Fit in the Customer Experience?
Thu, 19 Jan 2017, in Customer Experience
Brands are like people – there are many of them. Just like people, few are liked or trusted. Among those, even fewer are able to make real, emotional connections with others.
Tags: customer experience
25 Worst Customer Service Mistakes and What They Cost You
Thu, 5 Jan 2017, in Customer Service
We as customers are tolerating poor experiences with airlines, cable companies and inattentive wait staff at restaurants far more often…
Tags: customer service, guide, tips
10 Signs Your Customer Service Probably Sucks
Wed, 21 Dec 2016, in Customer Support
Nobody wants to be the bearer of bad news. But the fact is that customer service just isn’t getting any better – and many businesses refuse to admit that they’re a part of the problem.
Tags: customer support
Why Blockbuster Failed: They Didn’t Care About Customers
Tue, 6 Dec 2016, in Customer Feedback
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.
Tags: customer feedback
How to Inspire Employees to Care About Customer Service
Fri, 25 Nov 2016, in Customer Service
We’ve long been living in the age of the customer. While many companies claim to have a “customer first” attitude, few have attempted to…
Tags: customer service