Customer Service Blog
Display External Data in Helprace with Custom Apps
Fri, 27 Oct 2017, in Helprace, Releases
Once upon a time when we started Helprace, we introduced the idea of Helprace Apps. Apps are sort of a management center that allows you to enable or disable your tickets, knowledge base…
10 Reasons Why You Need Customer Service Software
Wed, 25 Oct 2017, in Customer Service
No one looks forward painful changes in the workplace. When you’re a one-man team with a customer base that’s in the single digits, email may do just…
Tags: customer service
Hook onto Data with Webhooks for Helprace
Fri, 20 Oct 2017, in Helprace, Releases
As time goes by, we get more and more accustomed to real-time data and self-updating interfaces. Those of you who were around last year, you might remember we unveiled a much-awaited…
12 Surprising Facts: How Online Reviews Attract Customers
Wed, 18 Oct 2017, in Customer Feedback
The unknown can be intimidating. You come across a business, you think it’s interesting, but you’re not 100% sure how it can help you so you move on…
Tags: customer feedback
New People Page and User Profiles in Helprace
Thu, 12 Oct 2017, in Helprace, Releases
We always thought that selling without knowing who you're selling to is like driving with your eyes closed. With the new People page, we set out to give you a lot more control over your users…
Tags: release
Helprace Wins Most User Friendly Help Desk Award
Mon, 9 Oct 2017, in Helprace, Releases
We've taken top place (edging out 20 other products) as the most usable help desk. Helprace, a multi-channel help desk has taken the #1 place for "Most User-Friendly Help Desk Software…
Tags: release
Easier Ticketing with Custom Fields
Thu, 5 Oct 2017, in Helprace, Releases
We’ve made ticketing a lot easier with custom fields. Custom fields allow you to collect more information about a support issue from your users. Input additional data to custom fields…
Tags: release
New Ticket and Community Tags in Helprace
Tue, 26 Sep 2017, in Helprace, Releases
Tags are markers applied to conversations in your ticketing system in order to increase productivity. And we made some big improvements to the way tags look and work in Helprace…
Tags: release
Fall Recharge: Helprace Productivity Updates
Wed, 20 Sep 2017, in Helprace, Releases
When summer’s over, most of us get right into gear. The weddings, camping trips and backyard BBQs become a distant memory. It seems that everyone’s preoccupied with…
Tags: release
Helprace Tickets Get a New, Fresh Look
Fri, 15 Sep 2017, in Helprace, Releases
In this post we'll talk about the (huge) design change in your Helprace ticketing interface. In making these changes, we strove for simplicity while keeping the functionality…
Tags: release