A help desk that
Reduce support cases.
Involve your users.
Share your wisdom
on a universal scale.
start the conversation.
with a community
a self-service portal
of vendors agree
Your customers have a lot to say. Are you listening?
Set the stage for amazing customer service
We manage tickets like you'd manage your workflow. Just mark, assign, and forget about it! Track tickets by urgency levels or make custom labels for sorting. Shoot off tickets to other agents and attach private notes.
Helprace communities provide a peer supported environment around your product or service. Give your customers the tools to help each other, building much-needed loyalty and trust in the process.
Offer customers answers in the form of instant search suggestions instead of a support email. A knowledge base is the easiest way to deflect tickets and cut costs while providing knowledge-driven support.
Allow site visitors to respond directly from your website using a handy feedback widget. Customers can send support requests or browse your community without leaving your webpage.
Compete with Your Team.
Win with Your Customers.
Foster friendly competition with your agents: sort tickets, assign cases and build a knowledge base.
Make your customers winners: empower them with a self-serve community and feedback system.
All through one intuitive, flexible application.
Get Started in Minutes!