Posts in the ‘Helprace’ Category
Customer Service Blog
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Helprace Community Update 3: Linking Content
Mon, 18 Dec 2017, in Communities, Helprace, Releases
You can't have excellent support without effeciency. And efficiency means making it super easy to locate and link things together. Some time ago we added a handy…
Tags: release
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Helprace Community Update 2: Actions on Behalf of Users
Thu, 14 Dec 2017, in Communities, Helprace, Releases
A customer community is a beautiful thing. It offers the company multiple perspectives, feedback and an engaging platform to build loyalty. But users that are given…
Tags: release
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Helprace Community Update 1: New Control Panel
Mon, 11 Dec 2017, in Communities, Helprace, Releases
We've long centered Helprace around our community. However, using the admin panel as opposed to the user-facing area of your Helprace didn't make much difference…
Tags: release
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Introducing Telephone Tickets in Helprace
Thu, 7 Dec 2017, in Email, Helprace, Releases
When we started off, we set out to make a help desk system that’s as simple as it is powerful. To accomplish this, we designed Helprace to lodge tickets via…
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Ticket Play Mode, Now in Helprace
Mon, 20 Nov 2017, in Helprace, Releases
Have you noticed anything different in the ticket list view? If you got a good eye, you may have noticed a triangular “play” button to the right of the search bar…
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Helprace Gets New Menu for Easy Navigation
Wed, 8 Nov 2017, in Helprace, Releases
This past week, we made steady progress with updating the classic menu bar that's been with us since inception. We moved it to the side and made commands simpler and more intuitive with icons…
Tags: release
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Introducing Reports in Helprace
Fri, 3 Nov 2017, in Help Desk, Helprace, Releases
You can’t offer great customer service without knowing what's really happening behind the scenes. That's because there are tons of customer service metrics you should be measuring…
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Display External Data in Helprace with Custom Apps
Fri, 27 Oct 2017, in Helprace, Releases
Once upon a time when we started Helprace, we introduced the idea of Helprace Apps. Apps are sort of a management center that allows you to enable or disable your tickets, knowledge base…
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Hook onto Data with Webhooks for Helprace
Fri, 20 Oct 2017, in Helprace, Releases
As time goes by, we get more and more accustomed to real-time data and self-updating interfaces. Those of you who were around last year, you might remember we unveiled a much-awaited…
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New People Page and User Profiles in Helprace
Thu, 12 Oct 2017, in Helprace, Releases
We always thought that selling without knowing who you're selling to is like driving with your eyes closed. With the new People page, we set out to give you a lot more control over your users…
Tags: release
