• Helprace Community Update 3: Linking Content

    Mon, 18 Dec 2017, in Communities, Helprace, Releases

    linking content helprace

    You can’t have excellent support without effeciency.

    And efficiency means making it super easy to locate and link things together.

    Some time ago we added a handy link manager. It allows you to quickly call up knowledge base articles and community topics and add them to tickets.

    article suggestion

    We worked on the search field extensively so that it recognizes and calls up the most relevant articles as you type them in.

    Later on, we realized this exact feature is needed in our community – so that linking between important resources, discussions and articles is just as easy. We wasted no time in getting to work. Finally, we’re happy to announce that it’s out!

    Since pictures are worth a thousand words, here’s to it:

    add link to article

    Now that’s easy! You don’t even have to leave the article you’re working on to juggle multiple windows.

    Just as with inserting posts to tickets,

    • the lock icon denotes an article or topic with restricted access
    • the eye icon allows you to preview the item before adding it
    • unpublished knowledge base articles will be marked as such

    As always, you can read about linking topics in our knowledge base.

    Before you go…

    Got any questions or concerns regarding this release? Head on to our own support portal and drop us a line – we’re always listening!

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