Customer Support for Real Estate - Helprace
Your real estate customer support is open 24/7
You may be organizing a busy open house weekend, you're juggling multiple offers or maybe it's right before closing. What if you just need to give them access to property information and some post-sales service? Regardless, there's not a moment to lose and your real estate customer support should always be up to speed.
To handle such a large volume and conflicting traffic, there needs to be a number of channels open to your agents. Helprace features a ticketing system that converts emails to tickets, a knowledge base and customer's feedback community. When you enable them to speak their mind, you'll be able to optimize your business process and let customers know you care. It's also easy to automate your support system: If your agents need to go on vacation, you can set service level agreements so that your expected real estate customer support levels are not violated.
There's also the ability to manage team collaboration, tasks and discuss information confidentially if you need to. Set the community and knowledge base as private to keep confidential information away from the public eye.
Whether an agent or mortgage broker, use Helprace real estate customer support
Helprace features a sophisticated knowledge base system for your real estate needs. There are search suggestions, content aggregators (including the feedback channels such as questions, ideas, problems, praise, updates) that point users to the right answer. This helps in request resolution for customers and helps centralize the help desk for your agents. Agents are constantly pressured to do more with less. So when you speed up their workflows, you not only make them happier - they will offer much better support to their clients, too!
If you have multiple agents with their own clientele base - or if you'd like to offer specific support for different geographical areas, you can do that as well. You can divide your real estate customer support portal in spaces. In addition, whenever there's an opportunity to engage a user with a potential consultation, you can do that right in the support portal. When it comes to private tickets, you or your associates can privately discuss them before answering so your real estate customer support levels are at the top.
Give your clients a platform to engage through real estate customer support
If you've got your eye on a large high-rise or a subdivision, you need to get the whole user base talking – after all, they are all potential customers. Users get to come together to share, engage themselves and get a feel of their future neighborhood in your own online community. With voting, commenting and even a possibility to upload files, you'll hear every voice, no matter how tiny – all using one real estate customer support portal.
When you give customers a forum to talk, they are likely going to remain happy and come back for more at a later date. Why not give Helprace real estate customer support a look in our tour to find out more?