Customer Service for Real Estate - Helprace
Benefits of using Helprace real estate customer service software:
Get real estate customer service software the social way
Real estate is arguably the most service-intensive industry out there. Your agency must distinguish itself from the rest and stay connected with your clients in ways not yet thought possible before. At the level of such calculated investment, there needs to be an optimum solution for keeping customers satisfied when buying or selling.
Among these things are contact engagement, profile maintaining and keeping customers in the loop when it comes to keeping them engaged with your brand. By knowing who your customers really are, you'll be able to keep a data base of your customers and be assigned tickets as soon as possible.
Location is the most important thing not only in real estate but for your prospective clients – an ideal property can catch their eye no matter where they are. Whether it's an open house or just moments before the offer deadline - if your agents aren't there with correct answers, your entire real estate customer service operation can suffer.
Self-service and real estate customer service, together
Your clients have tons of questions about the property, the location, the condition of the construction itself and millions of other variables. Make a centralized knowledge base available for your clients to get basic information about the property before contacting your real estate customer service with specific questions.
The Helprace system features search suggestions (aggregated topics in updates, knowledge base, questions, ideas, problems, praise channels) as well as related articles in the sidebar. This ensures that customers are always within arm's reach to the answer at any time. In addition, Helprace is SEO-friendly, meaning if someone else searches for the property, agent or question asked in the portal, the post will be displayed high in Google's results.
Lastly, agents can collaborate between each other to manage tasks, ticket priorities, send private notes to each other and set tags. If they desire more collaboration, agents could set up private knowledge base portals and agent community to brainstorm ideas and discuss important issues.
Manage everyone and everything with real estate customer service
You must keep track of a lot of players with your real estate customer service software. You have mortgage brokers, building code inspectors and additional agents that sometimes need to relay information to your client and brokers. Partition your knowledge base including your real estate customer service for all participants.
When your participants know how to contact you and better yet, how to find the information they need - you'll be able to focus your time on truly important cases and not waste it on trivial ones. If this sounds like something you're looking for, familiarize yourself by taking a look at the tour of Helprace real estate customer service software and see how easy it is to match prospective clients with your properties.