Customer Support for Manufacturing - Helprace
Push the manufacturing customer support wherever you need to
When participants in the manufacturing process have a certain problem or concern, they may not necessarily require staff intervention, but a simple push in the right direction.
That's why Helprace offers manufacturing companies a customizable way to engage with their users. There's an ability to add an updates blog, a multi-category knowledge base or feedback community to your support portal. Furthermore, there's an ability to set multiple portals and keeping certain ones private while others are kept publicly accessible.
Ensuring your customers receive consistent, flawless support is no picnic. With modern customers being pickier than ever they expect businesses to initiate dialogue through appropriate manufacturing customer support platform. You must get manufacturing issues solved with your clients and provide quality manufacturing customer support to the rest of your user base.
Manufacturing customer support done easy
The manufacturing process creates a defect, you can receive thousands of calls regarding the same issue. By setting macros or canned replies in your emails - or better yet - posting an appropriate "problem" or "update" in your community, users can find the answer before they even realize they have a question.
Allow your participants, clients and the general public to help themselves through your user guides, articles or updates. Your customers will only contact you when needed, optimizing agent workflows and your manufacturing customer support processes. When customers do contact you, your agents quickly prioritize their work by urgency levels, tags and escalations automatically performed in Helprace manufacturing customer support software.
Reach beyond your targeted user base with manufacturing customer support
Your client base is not the same - you may have certain VIP customers or more important customers to keep your agents in line. Your tickets are also not created equal - some have a higher priority, others are a different type.
As a result, your support system must keep your workflows easy and agent experiences streamlined. Helprace can look and feel just like email to your end-users, while making things super easy for staff members. For example, staff sees everything according to their predefined views in the admin panel. They can assign macros or canned responses and shoot off tickets in mere seconds. Lastly, triggers and service level agreements can perform ticket routing and management quietly behind the scenes.
There are many obstacles when it comes to reaching out to more customers. Your online presence may be lacking, for example. In order to keep manufacturing customer support working, you need to attract users through engagement. Your community has 4 different feedback routes: users can post an idea, ask a question, give praise or report a problem. Helprace manufacturing customer support keeps your operation running smoothly and productively.
