Customer Service for Manufacturing - Helprace
Benefits of using Helprace manufacturing customer service software:
Your manufacturing customer service should be wherever your customers are
When you manufacture a product, your support system is designed with participants in mind. That's why Helprace is made for the manufacturing industry: it can be used as a help desk, collaboration desk or a self-service portal for your customers. When users struggle with your manufacturing process, they need a simple and quick way to find the answer. For example, the self-service portal can be fully customized to offer updates, a multi-category knowledge base, and feedback community including questions, ideas, problems and praise. There are further options to adjust the look and feel of the portal, including the ability to vote, comment and participate in conversations.
If you wish to keep discussions internal or control which one of your participants gets access to the portal, you can set that up, too. By setting up SSO you get more control over the authentication processes - you can involve your native app for that. You can also make your support portal private and keep discussions limited to your agents - while keeping others public, for example.
Regardless of whether your manufacturing business is big or small, it helps to be in touch with the customer who will eventually buy your product. Customers value transparency and pragmatism in manufacturing customer service. Manufacturing customer service software from Helprace assists you in tracking your products, dealing with invoices or managing returns. In short, we take care of all the little things that make your customers happy and profits coming in.
Offer manufacturing customer service online so you don’t have to do it offline
Whether users reach out to you online or at your physical location, your manufacturing customer service should be just as pleasant and accessible. You’re always dealing with suppliers, chemists, equipment specialists or transport managers. Divide your knowledge base according to industry and direct your participants where they need to go.
The Helprace help desk system is just as flexible, allowing you to categorize tickets by tags, urgency, assigned staff and many other custom-set criteria. For example, the help desk of every agent can be customized with what we call "filters" which are views that you'd like to see in your admin panel. These and other features greatly improve agent productivity.
Give your agents more power to offer manufacturing customer service
Great support starts and ends with your agents. This means that agents should be given the bird's eye view of your customers.
The competitive and process-driven manufacturing market depends on the agent to provide great manufacturing customer service. The more you empower your agents, the more they’ll be able to assist your customers which in the end will make your customers come back to you. To learn more, why not check out Helprace manufacturing customer service software tour?