Cookie Policy

If you’ve configured your browser to accept cookies, we may passively collect non-personally identifiable information using “cookies”.

Last revised on May 24, 2018, effective as of May 25, 2018

This Cookie Policy refers to information collected by Stuffix Inc. (referred to in this Cookie Policy as “Stuffix”, “us”, “we” or “our”), the provider of the Helprace website and services accessible from the Helprace website (Collectively referred to herein as the “Websites”).

The purpose of this Cookie Policy is to clear up how we use your information. As we’re trying to be more transparent, this Cookie Policy provides detailed information about how and when we use cookies on the Websites.

What is a cookie?

Cookies” are small text files that can be placed on your computer or mobile device in order to identify your Web browser and your computer’s activities on the Websites.

What is local storage?

Local storage is a technology that supports persistent data storage, similar to cookies but with a greatly enhanced capacity and security.

Does Stuffix use cookies and local storage, and why?

Yes. We use cookies and local storage to personalize your experience on the Websites (such as dynamically generating content on webpages customized for you), and to assist you in using the Websites (i.e. saving time by not having to reenter your name each time you use the Websites), to allow us to statistically monitor how you are using the Websites so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content. Understand that this cookie policy does not govern the use of third-party websites or services or providers of third-party services.

The Websites include third party social media features, such as authentication via Facebook, Twitter or Google and Facebook page widget. These features may collect your IP address, which page you are visiting on the Websites, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party’s services you are using.

Do I have to accept them?

You do not have to accept cookies to use the Websites. If you reject cookies, certain features or resources of the Websites may not work properly or at all and you may have a limited experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally. To learn more about how to control privacy settings and cookie management, click the link for your browser below.

To learn more about cookies; how to control, disable or delete them, please visit http://www.aboutcookies.org. Some third party advertising networks, such as Google, allow you to opt out of or customize preferences associated with your internet use. For more information on how Google lets you customize these preferences, see their documentation.

All cookies, on our website and everywhere else on the web, fall into one of three categories:

  • Strictly Necessary Cookies. These are essential cookies, without which we cannot provide many services that you need on the Website. For example, session cookies help remember that you’re securely authenticated to the Websites.

  • Analytics Cookies. These cookies track information about visits to the Websites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain actions. These cookies collect information about how visitors use the Websites, which site the user came from, the number of each user’s visits and how long a user stays on the Websites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.

  • Functionality Cookies. These cookies are not essential, but they enhance your experience. During your visit to the Websites, these cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalizing the Websites to optimize your use of the Websites. These preferences are remembered, through the use of these cookies, and the next time you visit the Websites you will not have to set them again.

We may use any of the following categories of cookies on the Websites as detailed below.


List of cookies

Cookies: Google Analytics (_ga)
Website: All Websites
Purpose: Collects information about how visitors use the Websites
Storage duration: 2 years
Category: Functionality

Cookies: Google Analytics (_gat)
Website: All Websites
Purpose: Collects information about how visitors use the Websites
Storage duration: 1 minute
Category: Functionality

Cookies: Google Analytics (_gid)
Website: All Websites
Purpose: Collects information about how visitors use the Websites
Storage duration: 24 hours
Category: Functionality

Cookies: Google Analytics (_gat_system) _gat_system, _gat, _ga, _gid
Website: All Websites
Purpose: Collects information about how visitors use the Websites
Storage duration: 1 minute
Category: Functionality

Cookie: Chd_stat_data
Website: All Websites
Purpose: Stores user, agent information, such as browser version and screen resolution
Storage duration: 30 days
Category: Functionality

Cookie: ChdRecentItems
Website: All Websites
Purpose: List of some of the last articles visited by agent
Storage duration: 30 days
Category: Functionality

Cookie: ChdHiddenAlerts
Website: All Websites
Purpose: List of global alerts hidden by user
Storage duration: 1 year
Category: Functionality

Cookie: PHPSESSID
Website: .helprace.com and account aliases
Purpose: Stores authentication session id
Storage duration: 1 year
Category: Strictly Necessary

Cookie: tmpUserEmail
Website: .helprace.com and account aliases
Purpose: Convenience for anonymous submissions
Storage duration: Session
Category: Functionality

Cookie: io
Website: socket.helprace.com
Purpose: Supports real-time events and agent collision
Storage duration: 1 second
Category: Strictly Necessary

Cookie: JSESSIONID
Website: .nr-data.net
Purpose: Performance and error tracking
Storage duration: 1 second
Category: Analytics

List of local storage items

Stuffix uses local storage, to save certain user settings and preferences on user end. Local storage data doesn’t have a storage duration but it can be removed along with cookies using the same menus that you would use to delete cookies. If you are prompted to “delete cookies and other site data”, the “site data” usually refers to local storage. Please check your web browser’s documentation for more details.

Local storage item: lastModule
Purpose: Remembers the last module an agent visited in the admin panel in order to show it the next time the admin panel is opened
Category: Functionality

Local storage item: lscache-allEventsDetail
Purpose: Saves the change of status of “All Events” in ticket view
Category: Functionality

Local storage item: lscache-businessHours
Purpose: Saves business hours setting status in reports filter
Category: Functionality

Local storage item: lscache-reportTime
Purpose: Saves report filter settings
Category: Functionality

Local storage item: lscache-reportView
Purpose: Last selected report view
Category: Functionality

Local storage item: lscache-why-need-save-ticket-got-it
Purpose: Reminds the agent to understand that their ticket needs to be submitted in order to save changes
Category: Functionality

Local storage item: tabSignal_storage_emit
Purpose: Tab identifiers that allow making real-time data updates within multiple tabs of the same browser
Category: Functionality

Local storage item: lscache-signaturePin
Purpose: Visibility setting of the signature panel in ticket view
Category: Functionality

Cookies and local storage items subject to change

The content of this Policy is for your general information only. Cookies and local storage items listed here are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Log files

We collect non-personal information through our Internet log files, which record data such as browser types, domain names, and other anonymous statistical data involving the use of the Websites. This information may be used to analyze trends, to administer the Websites, to monitor the use of the Websites, and to gather general demographic information. We may link this information to personal information for these and other purposes such as personalizing your experience on the Websites and evaluating the Websites in general.