Customer Support for Government - Helprace
Treat your customers to incredible government customer support
In the government arena, customer satisfaction is usually a result of convenience and properly addressed concerns during times of customer service. As a result, any sort of performance enhancement strategies must do their part in improving performance targets in the respective sectors.
This is why Helprace offers service level agreements as part of its features sets for the help desk ticketing system, as well as a number of other case management and collaboration features to the staff members. This means that not only customers but employees can be satisfied with the nature of their work.
Whether you are operating a license issuing office, a permit management department or a councilor’s office you need to be able to manage customer requests day and night. Make your support accessible over the community, feedback widget or traditional email. Just focus on providing incredible government customer support!
A single platform means single great government customer support
Government departments are always on the lookout to cut costs as they are kept on edge by looming budget cuts. As important as saving money is, governments must always juggle their responsibilities to the public with available resources while being fiscally sustainable in the coming years.
Continuing delivering on their responsibilities means that many governments are stretched thin in compounding aspects of work such as customer service. Thankfully, Helprace offers an all-in-one support solution designed to cover every area of customer support for web-based users. This support approach can eliminate a lot of needless phone calls and in-person visits to your government offices.
Your government customer support system by Helprace can work many departments of your office, including internal ones! By dividing the government customer support portal into spaces, you can offer unique support in the form of communities, knowledge base and updates. It’s easy for site visitors to sign on to your government customer support portal. Users can easily engage with the community by simply signing in with their email address and vote messages, articles and leave comments.
The power of cloud and government customer support
Helprace government customer support is cloud based, meaning maximum server reliability and scalability. Everything is hosted on premier SSL servers, so you never have to worry about security or staffing an IT team to look after the servers. The best thing is that there's no need to worry about scaling: there's an unlimited number of categories, tickets, staff members or users that can browse your portals.
Since government support directors don't need to worry about these issues, they can spend more time ensuring their customers stay happy. As a result, this should be a very important issue for public sector management or support directors.
Try out Helprace government customer support software and watch the number of tickets drop!
