Customer Service for Government - Helprace
Benefits of using Helprace government customer service software:
Helprace is built with government customer service in mind
The public sector is pressured from all areas to appease today's customers, which increasingly spend more of their time online and connected to mobile devices. These challenges are leading the public sector to give customers what they want and do it in a way that increases their understanding of the customer. As a result, the support system has a dual purpose: to better the customer experience and save staff precious time and money.
With thousands of inquiries being pelted at all levels of government every day, governments can’t afford to ignore customer requests anymore. Whether it’s for a building addition or payment processing, customers demand fast and convenient government customer service more than ever before. This reflects positively on both the management, and the governmental institution involved.
Government customer service and self-service
Due to the financial crisis, many governmental and public sector organizations have faced large budget reductions. Statistically speaking, this trend doesn't reverse even after the economy improves. As a result, management departments in the public sector are increasingly wary of the savings they can incur by altering various modes of their work, support being a big part of that. At the same time, it's imperative to uphold the same service responsibilities that's required of them.
Many public sector organizations can also improve productivity by increasing transparency among the public. For example, allowing the public to ask questions when things are unclear, suggest ideas or report problems can do wonders in clearing up many concerns that affect the public. Most importantly, this greatly helps in private ticket deflection. This is doubly important when dealing with money allocated through taxation and other public sources.
With technological and service delivery improvements, many governments have been adopting self-service methods to their government customer service operations. Visitors are now able to use the information to help themselves directly from their government customer service portal.
Case management in government customer service
If you’re a member of a government, specialized government customer service software may greatly improve the efficiency of your operations.
Helprace speeds up case management efficiency of the government customer service process. Tools such as ticket categories, urgency levels, filters and automations helps ensure that no ticket falls through the cracks. Since the public sector is often performance-based upon the meeting of service delivery targets. These targets can be used in marketing material and other literature (including the support portal) to increase public trust while meeting (and exceeding) customer expectations.
Why not give Helprace government customer service software a try and see for yourself?