Customer Support for Car Rental - Helprace
Improving your car rental customer support
It's very hard keeping your customers happy in the car rental business. A car being the wrong type or a little dust on the inside can turn some customers into a frenzy. To make it worse, the proliferation of social media and the endless internet user base can propagate bad news like wildfire. How do you begin providing car rental customer support?
The answer to this question lies in the type of business you are. If you run a car rental franchise, you may want to offer numerous email addresses. You may want to divide your portal into "spaces" in order to assign separate portals for each location. You may want to allow customers to ask questions, suggest ideas, report problems, give praise or submit a private request via email. All of this is possible with Helprace.
We know that no business out there is alike, so Helprace allows rental companies to customize their support channels with Apps.
Still struggling with car rental customer support?
Remember, by using Helprace car rental customer support your customers can make life easier for you while improving the bottom line. Customers can help themselves to the company database, articles, user guides and engage with fellow users. This way your car rental customer support agents can use their time to solve more important cases.
Time is not something that car rental companies have a lot of. They need to communicate with many parties at once, including insurance companies, manufacturers, wholesalers and of course, the general public. Staff need a support solution that does the maximum while also saving them the maximum amount of time. It's not hard to see why: car rental profits are usually stretched thin and there's hardly an incentive to hire more people to deal with larger support loads.
All this points to one thing: your helpdesk must be able to be all things to all people.
Try out your own Helprace car rental customer support
No matter how big or small your car rental company is, the urgency of customer service should not be underestimated. Just like in the hospitality industry, customer service should be at the core for this industry. This means that companies should be easy to reach using telephone, email, comments/feedback, FAQ - even service agreements and claim / accident forms must be provided.
To top it off, these must be provided 24/7, sometimes in many languages, too. Since Helprace is hosted in the cloud, it's easy to offer all of this to customers. There's also no limits on agents, users, portal "spaces", community and knowledge base categories. This means that if your inventory increases or you get a customer rush during summer holiday season - you'll be able to offer awesome support, all the time.
Competition breeds innovation, and that couldn't be more true in the car rental customer support business. Car rental businesses claim to treat their customers like gold, but that claim can't be put to test with outdated customer service software. The modern customer demands engagement, swift answers and a feeling of being valued. Helprace car rental customer support software allows you to offer car rental customer support you've only dreamed about.