Customer Service for Car Rental - Helprace
Benefits of using Helprace car rental customer service software:
Attract new clientele by offering a new brand of car rental customer service
Travelling is a thriving business. With so many people, cars and saved up vacation time out there, car rental agencies are competing with each other like never before. Unfortunately, many companies don’t take their car rental customer service online missing out on big customer engagement and specific car rental customer service strategies.
Wherever your car rental service is located (whether it's at the airport, next to a local hotel or elsewhere) customer convenience is top priority. Most online users associate convenience with Goolge, Twitter and social self-service (in addition to email of course). Helprace customer service software gives car rental companies the ability to manage tickets with ease, build their knowledge base libraries or engage with customers via a feedback community.
In doing so, they open up a new playing field for car rental companies - those who are just browsing Google to compile their trip itinerary, for example.
Retain clients through your online car rental customer service portal
Most car rental companies run on limited staff and need agents to take care of various tasks. With Helprace, there are various ticketing productivity options such as triggers, service level agreements and tags. Staff can perform double roles as support specialist, knowledge base compilers and community moderators. All while being able to offer support in traditional ways (such as face-to-face).
When things take a wrong turn in for your clients during their rental experience, their car rental customer service should be there when needed. With Helprace, you know immediately when customers reach you through the feedback widget, community or traditional email so you can provide assistance quickly.
We also know that no business is alike and you'd rather stick to email or self-service only. No problem! You can disable different Helprace components and only offer the support channels you require.
Keep car rental customer service running even after you close up your rental lot
Even outside your service hours, you can ensure your customer’s tickets get answered promptly since you can provide support as long you are connected to the internet. When you implement Helprace car rental customer service software, it will become part of your company image, scaling with your support staff and user base.
Since Helprace is cloud-based, there's no need to worry about maintenance and upgrades. There's also no need to worry about the number of inventory lists or categories in your self-service portal. We know that the car rental industry is a fast-paced one. You can rest assured that during peak hours everyone will be able to reach you with no problems and your updates will be posted immediately when published - with no delay.
Why not consider Helprace car rental customer service for your own rental inventory?