Customer Support for Banking - Helprace
Start providing your banking customer support the right way!
Most banks nowadays are fighting for customers like never before. With social media quick to pick up on the smallest banking customer support issues, it pays to invest in good banking customer support that can help keep internet conversations in check.
For example, the majority of banking customers now expect self-service as part of their interactions with the bank. In spite this, longer and feedback-gathering conversations with customers are still appreciated. Yet when customers do all of their banking online (think of bill payments, account transfers, payments, etc) they may never need to interact with a live person such as a teller. That's why gathering user feedback and engaging them in an online, bank-operated community will increase their experiences.
It's simple: if one customer has a question, he or she can post it. If others have the same question, they can see the answer or participate in the discussions themselves. Since page URLs are generated from topic titles, Google will start picking it up. The more the customers enjoy the experience, the more they will value the bank and recommend others to join in, too.
The Helprace banking customer support solution
What sets Helprace banking customer support apart is that it allows your customers to find answers themselves, whether they use the company’s knowledge base, community, or articles. As a result, your agents can spend time on more important banking customer support cases.
This isn't to say that the Helprace support system came up short with the help desk. Quite on the contrary, it contains numerous agent productivity features such as collaboration, internal notes, case rules and macro commands. Best of all, there is one admin panel so agents can keep an eye on tickets, publish documentation or participate in the community without leaving the admin panel.
This saves loads of agent time and increases productivity over a larger time period. Additionally, tickets are also deflected by the self-service portal, allowing agents to focus their time on solving the most pressing tickets.
Driving your banking customer support in the right direction
Banking needs to be accessible and data must be protected. That's why with Helprace you get a cloud-hosted system with the best in reliability, security and up time. There's no need to worry when it comes to scaling or when customers send requests during tax season - or adding additional team members for that matter. There's also no limits on the number of portal categories, knowledge base topics or community topics that can be created by your user base.
Therefore, your support strategy should do its part to increase customer satisfaction.
Whether or not you’ve considered giving Helprace a try, it’s worth to study the goals you’d like to reach as part of your banking customer support strategy. You need to decide whether you’d like to keep users engaged or focus on a traditional one-on-one service approach. In either case, Helprace banking customer support software suite can get you up and running in no time!