Customer Service for Banking - Helprace
Benefits of using Helprace banking customer service software:
Helprace is built for customer service in the financial industry
When we think of our finances and financial institutions, bank employees play a huge role in the type of customer service we receive. However, we also are attuned to technology so it also plays a big part of our experiences. Since banks are service-based businesses, banks that offer the most convenient and pleasant experiences are bound to attract the most customers. While the banking industry may be seen as a business, customer service is essentially what most bank employees need offer on some level.
As with any technology that touches our lives, the financial industry needs to adapt as much as possible. The advent of the social customer and the interest in self-service make these indicators hard to ignore. Since the beginning of the banking crisis in 2008 there has been a greater push for transparency and banking customer service solutions in the industry. With Helprace banking customer service software you can finally get valuable insight into your customer’s views about your company.
And with customer views come insights and the ability to align your company with your customer. That's what Helprace proposes as part of its offering: a ticketing help desk, knowledge base and feedback community so that banks can better address friction points in customer satisfaction.
Providing good banking customer service means providing self-service
Most large banking institutions already offer online banking and self-service banking. However it doesn’t have to stop there. With Helprace, you can begin offering banking customer service which is linked to your knowledge base, community and feedback portal so your customers can help themselves. All this so that your agents can attend to more important matters.
Why is this a good idea?
In the age of the independent customer, the one area in which financial customer service is assessed is its provision of self-service. As banking becomes a mundane and daily task to many, we are more concerned with efficiency rather than personal, one-on-one service. This means that traditional smiling tellers tend to get replaced by online banking tools and their ubiquity is the obvious example. ATMs are a second examples. Yet many banking systems go beyond that, offering support on social media, through questions, idea suggestion boxes and elaborate user guides.
Wouldn't it be easier for banks to offer their online customer service in a centralized location? Helprace offers a complete customer service solution including a sophisticated self-service portal for any type of request the customer may have
Case management as part of your banking customer service
Banking customer service must hinge being accessible every time, all the time. Unfortunately, banking customer service cases go sour all the time. So when they do, customers need answers and they need them asap. Since the general public sees the financial sector as laden with bureaucracy, friendly and streamlined banking customer service software can go a long way. Helprace banking customer service is accessible to your customer through a feedback widget, community and email.