Customer Service for Travel - Helprace
Benefits of using Helprace travel customer service software:
Support your customers with travel customer service, no matter what!
It's really late and your customer needs to make a last minute reservation. They can't seem to get ahold of you by phone. That's why a travel customer service application is necessary to decipher between a last-minute reservation change and a request regarding a room booking that's 3 months away. Helprace travel customer service ensures your customers' holiday plans are on smooth sailing mode!
The most important thing for customers is information at the right place and the right time. So, if you customers reach you through a certain channel, that's where they expect their answer to be. Helprace makes it easy by offering a help desk, knowledge base and feedback community in one simple package. Your staff doesn't need to juggle multiple windows or apps among themselves, and this allows them to stay more productive and address every request in record time.
Self-service and community for your travel customer service users
There can be times when you fail to meet customer's expectations due to a missed airline or an overbooked hotel. Don't do something as silly as missing a travel customer service request. The Helprace help desk gives agents a number of tools to streamline their support process. There are triggers, automations in order to keep tickets routed and properties changed in real time. Agents can collaborate between each other using private notes, macros and more - this allows you to answer tickets when you must and keep customers happy.
Your travel customer service software from Helprace includes a community for users to engage with each other, vote and post rich text comments. Your knowledge base can include travel promotions, travel tips and other documentation.
Then again, if you need to hide your documentation (whether temporarily or permanently) and discuss privately-issued or confidential information, you can set up a private portal only accessible to your fellow travel agents and industry insiders. This keeps conversations centralized and relevant to your participants or coworkers.
Meet all expectations with travel customer service
Travel professionals, as any service professionals - must place customer service at the top of their priority. After all, customers are usually more interested in getting to their destination safely, on time and having a pleasant trip. As a result, they are likely to base their travel agent experience by the smoothness and convenience of their booking process. This means that customers are likely to return to the travel agent if they believe that their service was good or worth it in general.
Helprace travel customer service is built with case management in mind. You can assign ticket queries directly to your ticket sales team, booking changes directly to the booking team. The best part is that Helprace is based upon secure cloud servers, meaning that there's no limit on the number of files, tickets, categories or number of users in your portal.