Support Center Software - Helprace
Virtually any help desk software must have certain types of characteristics to be able to handle the constant flow of support requests. Here, we'll help guide you through the different ways you can ensure your customer service software selection process goes smoothly.
Need software for support center? Look no further
When you're running a busy customer service department, you shouldn't be using any antiquated email software for any reason. Yet, we understand - finding the right tool for your organization may be incredibly difficult. The web is full of seemingly excellent software for support center.
Why Helprace is one of the best software for a support center
Every support center must be a one-stop experience for both the support and the client. Keeping a clean interface for the staff, that sees previous conversation or related tasks linked to ticket may be important. The same can be said about the client - and Helprace offers that, as well.
Ensure your support center software is easy to use day in and day out
A software for support center must be intuitive and simple to use for your customers - and - your support staff alike. Ensure staff don't collide with agent collision detection, macros, workflows as well as individual assignment with team restrictions. Work as one in real-time - with a whole team!
Helprace customer relationship software meets your needs better
Want to offer great, ongoing customer relationships at scale? Give your customers options in getting in touch with your support center software through a variety of ways. For example, you can build an email help desk (to manage email requests), a knowledge base for self-service, a FAQ site (to ask, receive answers to questions) or create an idea management application for all.
Best of all? All of these are carefully and cleanly integrated together. There are many other customization options, including portal CSS, access and user authentication options.
A multichannel software for support center of any size
Customers can reach out to you through any method they want - including email, portal, by browsing the knowledge base or submitting feedback. Among all this, you have the bird's eye view of customer interactions and everything that they may want to accomplish.
But don't take our word for it. Why not give Helprace support center software a free, no obligation trial for 30 days? There's no credit card necessary, either!
