Customer Support for Small Business - Helprace
Provide big service in small business customer support environment
The great news about running small business customer support is that recent polls state that over 80% of Americans trust small businesses more than large ones. The main reason for that is personalized, human service. However, getting customer queries answered the right way can take a toll on your small team. We at Helprace have a solution, and that is to deliver small business customer support to everyone starting out in their business.
The help desk system gives your agents the ability to establish workflow rules such as triggers and service levels to work on tickets behind the scenes. This means that tickets can be easily kept track of and solved without a large team or overhead. That's why Helprace is perfect for businesses which simply can't afford to keep a large team of staff on board and need a solution to work behind the scenes of their company.
What small businesses need is their agents doing more with less. And when you have a small team, this can be a lifesaver.
Small business customer support that's scalable
Small business customer support can mean big business for you eventually, so scalability is built into you Helprace small business customer support suite. This means multi-agent support, iron-clad SSL security and cloud-based architecture for your helpdesk. No matter how many customers sign on or how big your team gets, you'll just focus on your small business helpdesk.
The bread and butter of every small business is their customers. And in order to get every customer to come back, you need to offer them value right on your website. Helprace is an all-in-one support app that's not only a feature-packed helpdesk. It's also a customer-centric knowledge base and a feedback system. The feedback system can be divided into 5 channels: questions, ideas, problems, praise. This means that support is always there, 24/7, and has the possibility to offer help in the form of instant answers and search suggestions.
Edge out the big guys with your small business customer support software
Give a chance for customer ideas to be heard – in a big way. Your customers present their feedback in four distinct ways: they can give praise, an opinion, ask a question or report a problem. Sort the information by votes, activity and popularity – know exactly what your customers want from your company and from your small business customer support.
Customer feedback is the bread and butter of any support strategy and allows your small business to position itself as close as possible to what really matters: the customer. With a smaller team, you can offer more human service. You can also respond to customers faster and give them the answers faster, too. And, when management needs to step into the conversation, it's easy to do, as well.
After all, if customers don't get exactly what it was that they came for, they can get agitated and look elsewhere. Instead of driving customers away, take a look at Helprace small business customer support in our tour!