Customer Service for Retail - Helprace
Benefits of using Helprace retail customer service software:
The modern customer wants control over their retail customer service
When you must keep two steps ahead of your customers in the retail department. In such a competitive market, it's imperative
As the internet grows, online shoppers are demanding impeccable retail customer service. They want fast answers, especially online. The Helprace retail customer service portal promotes user-generated information regarding the shipping & handling policy, store inventory and whatever else could be of interest to site visitors.
Another option is to keep customer service centralized in a self-service portal. When a customer comes to your store and types in a query in your support portal, a number of related answers will be generated. Topics are also accompanies by "related articles" in the sidebar so that customers always have their answers close by. And if takes a click or two for them to get all the answers they need, that's great customer service.
Built with scalability in mind for exceptional retail customer service
When your customers are happy, they are passionate in promoting your store, and happy to contribute with more traffic and profit to your company. There's less need to allocate money for flyer circulation and ad distribution, as your online presence takes care of that. Helprace, a cloud-based retail customer service software can do the work for you. It's a scalable platform that will ensure your retail customer service stays top notch no matter whether it's a Sunday or Black Friday.
In a self-service environment, customers can get their answers day or night. This is definitely great for passive, proactive customer service as this attracts potential customers to your retail store. Your staff has all the tools at their disposal: as with the ticketing system, they can upload rich text, unlimited images and multimedia to self-service portal.
This sort of freedom doesn't involve much in terms of resources and your agents don't need to take their time away from important help desk tickets. On the contrary, agent resources are kept optimized according to your requirements. And, due to the fact that the majority of customers are now online, self-service should remain the backbone of any web-oriented retail business.
With Helprace retail customer service your support stays individual
The staff at your physical location ensures customers are promptly taken care of the moment they enter the store. Why not take it a step further and extend the same courtesy to your online retail customer service software? Zero in on your customers in the same attentive and personal way.
One of the biggest obstacles to retail growth is attracting customers to your online presence. This is why Helprace suite is designed to be customizable to suit your business needs. For example, you can set a personalized domain, logo or set how exactly you'd like your home page to look like. All this lets you showcase a personalized business image.