Customer Support for Project Management - Helprace
Your project customer support and project management
Delivering a successful project takes dedication, resources and teamwork. Sometimes all of the above! As time goes on and the project gets into different phases you may end up getting requests you simply can’t handle. Why not consider a better way to provide project customer support before your next project leaves you high and dry.
As competition and stress levels among project managers rise, it becomes important to give them the tools to make life easier for them. Whether a project is going well or poorly - it seems like everyone has an axe to grind. Whether it's other manager, sub-managers, contractors, other workers or even end-clients, it quickly becomes difficult to handle all these requests.
Helprace project customer support suite will not only tackle tickets but gives your participants to engage in a community, online database as well as provide user guided response paths so you receive objective feedback. Receive feedback in term of praise, suggestion, question or a problem. The simple yet effective Instant Answer and Search Suggestions keeps the answer right where people need it.
Project customer support for your project management needs
Not every project is alike. Some are small, but large ones are very multi-layered.
Your clients and participants need a centralized conversation point with “spaces” which can be restricted to staff and users as you see fit. Even if they're using it on their mobile devices! This means your support requests are managed with all your project participants in mind – all in one project customer support interface. There are further authentication options you can establish, including Single Sign-On as well as logging in through social media.
A well-defined support system should feature a large amount of flexibility among project participants. This means easy registration, easy logins, intuitive "drag and drop" file uploads, simple WYSIWYG editors and multiple languages to support multilingual projects. It also means having all the information available at everyone's fingertips so that information can be double checked and improved upon.
Your Helprace project customer support portal
It isn't easy to control everything as email and request volumes increase. It's even more difficult when participants are sending you requests across different channels (your website tab, knowledge base or community). Helprace makes it easy by centralizing all communication into one admin panel so that you never skip a beat. This makes it easier for project managers to keep everyone happy. And - if everyone is happy then the project is accomplished faster.
Next time you begin planning a project, consider your project customer support needs and brainstorm what improvements could help you come out on top. We’re confident that Helprace project customer support will meet your project needs with fanfare. Consider the Helprace project customer support suite by taking our tour and use us for your next project!