Customer Support for Pharmacy - Helprace
Pharmacy customer support that's there for you 24/7
There are many participants in your pharmacy business. You have head pharmacists, assistants and other consultants. In addition, there is lots of information that needs to be communicated through pharmacy customer support. There are prescriptions, dosages and recommended intakes and individual allergies to consider. Regardless of customer traffic, your pharmacy customer support needs to adapt to provide incredible service, always.
The pharmacy industry is diverse: there are big multinational players as well as small privately run pharmacists next to clinics. They are all pressured to provide better service as not only give their customers what they want, but reduce the cost of service delivery and amount of resources being spent on this. The main idea here is to turn the support center around from a cost and resource-draining enterprise to a more profitable enterprise. This way, your help desk becomes a sales tool and a way to draw in potential customers with your online presence.
A pharmacy customer support to call your own
Your online pharmacy customer support suite should be your single stop point for customer requests whether they contact you through your portal or traditional email. This way, agents as well as users have a centralized place where requests are published in knowledge base and user feedback is visible in the pharmacy customer support interface.
Helprace is a customizable all-in-one software solution consisting of the ticketing help desk, knowledge base and feedback community + widget. You can customize this according to the degree of customer engagement you'd like to see. For example, if you'd like users to browse a self-service knowledge base (setting up instant answers and search suggestions), you can do so. If you'd like to collect feedback on top of that and offer a space for discussion, you can do that as well. Lastly, there's a sophisticated yet easy-to-use help desk which can be used as a standalone or integrated system.
Aside from making Helprace your own, you can also use pre-existing emails addresses, domains and upload your logo to the support portal, among other things.
Why not consider pharmacy customer support a try?
Keeping customers happy should be a priority for any business out there. When we're talking about medical professionals, their requirements may be slightly different - but just as important. For example, whether it's late at night on a weekend, pharmacy issues need to be acknowledged and solved as fast as possible. Most importantly, you need the right software solution up to the task.
There's no reason why you should overlook the Helprace pharmacy customer support solution. Aside from improving productivity and workflows of your pharmacy, you save money and align your online presence to match your offline presence and customer service direction. Why not give Helprace pharmacy customer support a try and see what benefits you can bring to your pharmacy practice!