Customer Service for Mobile App - Helprace
Benefits of using Helprace customer service software for mobile app:
Your customers are everywhere. Your customer service should be too!
When customers are looking around the store, whether a virtual or in their neighborhood, you know how important it is to jump in and show them that you’re there. Whether it’s electronics or cosmetics, expertise and the right support will go a long way. Mobile app customer service software from Helprace helps you in tracking your products, dealing with invoicing and managing returns. In short, everything you need to keep profits going up and customers coming through.
How does one accomplish this? First of all, customers must be empowered with the right tools to voice their thoughts about the matter. If they have questions, they should be able to ask them. If someone has an idea or concern, this needs to be addressed as well. Furthermore, if someone needs to leave praise, a dedicated channel should be available for that. Helprace is able to give customers an easy platform to do these things.
Customers don't have the time or patience that was there a decade ago. Most users are online and used to instant answers due to Google and social media. Naturally, this behavior came to characterize expectations in customer service.
Attract consumers to your physical location using Helprace customer service for mobile app
Transitioning your consumer from the online realm into your brick-and-mortar store shouldn’t be a hair-pulling experience. With Helprace customer service for mobile app you can do your “physical store tasks” online, including greeting customers, pointing them to the right direction, guiding them all the way to the sale and checking out. Our customer service software for mobile apps goes beyond that to offer continued support, including community engagement, knowledge base and a helpdesk.
All this is managed by what we call "Helprace Apps": support options that you can toggle on/off in your Helprace. For example, if you'd like to offer email support, you will want the ticketing system. If you'd like a support portal with a knowledge base, a feedback community or all of the above, you can have that, too. In the end, customers will trust your brand. They'll choose it next time due to the ability to be heard, due to the available information and high levels of fellow customers being satisfied.
Keep your customer service for mobile app even after you're is closed for the day
Your Helprace customer service portal for your mobile app is open all the time – day or night, even if holidays are around the corner or there’s a shopping frenzy. It really doesn’t matter what your obstacle is – Helprace is a perfect store-ready solution for your customer service and customers' needs!
Since it's cloud-hosted, there's no need to worry about servers, maintenance or upgrades to your Helprace. Everything is done automatically and in real-time. So if you're offering a product in different languages to customers that span different time zones, Helprace is going to be the ideal choice for you. It's perfect for companies of any size, too - there are no limits on the number of staff, users, tickets, topics or categories you'd like to add to your portal.
