IT Support Software - Helprace
Trying to pick out a way to manage your IT support without breaking the bank (or your back?) The IT support software by Helprace is simple yet powerful.
It's really easy to set up, without the need to hire specialist or expert to get started. When you do start to get your IT support software up and running, there's also no worries about scalability issues, the need to maintain or manage updates to the software itself. It's simply easy to get it working with no issue at all. Yet, that's not the only thing that makes Helprace a great help desk option.
What makes Helprace a great IT support software
Helprace is IT support software designed to work with workflows, service level agreements or productivity processes already set up within your company. Whether you have 1 employee or 1000 users, there's virtually no limit to what you can use Helprace for.
Understand what you need out of IT support software
Managing a support process is just not an easy task. That's why, before settling on your tool, you must understand and visualize the smallest support details. Find out what's important to you - and start working towards your goals.
Build a better IT support software for your customers
Who is it that you're trying to build positive relationships with, and engage with your community? Your customers, of course. That's why you need a system that's friendly, intuitive, customizable and invisible (if so required) to your customers.
An IT support software software for growing teams
When picking out the right solution, you may want to start by going through what your team (and IT department) requires in order to work effectively between each other. As such, there are powerful agent collision detection, team and individual agent assignment as well as individual assignment.
Make your IT support software complete with excellent self-service options
When picking out IT support software, customer experiences and customer engagement isn't usually something that's particularly high on a company's list. However, we've always understood the importance of self-service and deflecting tickets from your help desk. That's why we created a user-friendly community, knowledge base portal that's cleanly integrated with the support software (complete with previous interactions, etc).
