IT Support - Helprace
The majority of corporations run on IT support departments. Having the right customer service application for your IT department will increase team productivity and client satisfaction.
We understand all these concerns. That's why we developed Helprace. It's a simple yet flexible customer support system that consists of a help desk, knowledge base, customer community and feedback system. The best part? Pay only for what you need to use.
Great IT support depends on great IT support software
It's well known that agent productivity depends squarely on well-designed software. And, not surprisingly, today's organizations are pressured to cut costs, survive on limited personnel and maintain consistent service levels.
That's why a help desk software that has custom workflows, notification, view and team restrictions for tickets. It also has the ability to set SLAs that match your service levels. Productivity in IT support can be improved considerably with things like ticket views, portal spaces, ability to designate users to groups and organizations.
Today's companies operate with complex IT support processes
How do you offer great IT support for your IT department? In essence, it's important to be able to maintain an excellent relationship with everyone. Product team, development team, tech support team - and most importantly, your customers.
The painstakingly designed help desk system is a complete solution designed squarely at tackling all types of customer service requests. It also works with businesses of all shapes, sizes and requirements.
Helprace allows you to offer specialized IT support through self-service as well (not to mention customizable community and knowledge base options) that are clearly integrated together. They can integrate with your external systems, as well as through custom authentication options.
Ways the Helprace IT support software keeps clients happy
Businesses that don't have the right tools to empower their support agents, end up being worse off. Whether it's for their customers, employees, business entities or more.
In the end, you can't afford to allow your IT support strategy to fall apart. Start using better customer service software today. Sign up for your free, no-obligation Helprace trial and find out today why thousands of businesses trust us with their IT processes!