Help Desk Multiple Inboxes - Helprace
When you have many different departments or individuals running a helpdesk, you will need a number of different mailboxes to manage your tickets. For example, you may have an email for support, sales or pr.
Not only it makes managing a huge amount of email a breeze, it's also much easier to collaborate together across departments and work together on the most difficult of tickets.
Keep your emails personalized
The biggest benefit of a multiple inboxes help desk is that it's personalized. Customers can feel like they're talking to a person and it can greatly improve their support experience.
The best part is that personalizing your help desk multiple inboxes is a breeze. You can set custom email templates and insert dynamic content with the help of placeholders.
You'll never wonder how you were able to support customers without them!
Ensure no ticket ever falls through the cracks
Even though you have multiple email addresses, all your tickets can be seen in one place (depending on how you set up your folders). This should be a key feature of any multiple inboxes help desk.
It also allows every agent to share their expertise with you, even if they're not responsible for a particular mailbox.
Lastly, your help desk multiple inboxes are designed to work in unison and in a way that offers the most convenience to agents.
Keep all tickets accounted for with business rules
You can set up service levels or specific business rules to work with your multiple inboxes help desk. After all, certain emails such as bug reports are more urgent than PR requests.
As a result, your help desk multiple inboxes will ensure every single inbox works as a greater part of a whole.
Customize your folders for multiple inboxes help desk
You may have a number of folders in your multiple inboxes help desk. Helprace takes it a step further and allows agents to customize "local" and "global" folders.
Your help desk multiple inboxes is designed to keep customer support personable, approachable and most importantly - human.
