Improved Teamwork, Effortless Ticketing
- Saved Replies
Fire off repeat tickets easily with canned responses
- Internal Notes
Leave private notes in tickets to communicate internally
- Ticket Assignment
Delegate or auto-assign tickets to the right person
- Collision Detection
Know when you're in a ticket others are working on
- Tags
Organize, manage and route tickets with tags
Know All About Your Customers
- Customer Profiles
All the necessary customer information in one place
- Contact Cloud
Pull publicly available data about your customers
- Profile Notes
Add secret notes to customer profiles
- Satisfaction
Uncover customer sentiment with satisfaction scores
- Previous Interactions
Always be aware of the customer's recent activity
- Custom Apps
Show info from your CRM, shopping cart or website
Make the Most of Self-Service
Show related topics in contact form
Say No to Boring, Repetitive Tasks
Automate the Routine
- Instant Rules
Notify users, update ticket fields, route new tickets when certain condition are met
- Time Based Rules
Run time-based actions: send reminders or reopen an unanswered ticket
- Macros
Update multiple ticket properties with a single click
Know the Heart Rate of Your Help Desk
Meaningful Reports & Insights
Tickets
We're Not Done Yet!
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- Multiple Mailboxes
Manage emails as a team. Work across departments from one account
- Smart Folders
Organize tickets into custom lists that update in real time
- Reminders
Have tickets reopen automatically at a specified time in the future
- Custom Fields
Set up fields to store custom data for each ticket
- Phone Tickets
Save telephone conversations or create new users without knowing their email
- Feedback Widget
A tab on your website for customers to search for articles and provide feedback
- Activity Log
Track everything that happens in a ticket: state changes, workflows, notifications and more
- Custom SMTP
Send emails via your own SMTP server if required
- SSO
Integrate Helprace with the sign in system of your app or website
- Developer API
Integrate your helpdesk with your website or app using Helprace REST API
- Webhooks
Relay data to your system. Call a script on your server during events in Helprace
- Email Commands
Respond to tickets via your email app. Set properties with #commands
Awesome Customer Service in Every Industry
10,000+ Happy Customers
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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