Customer Support for Healthcare - Helprace
Your healthcare support that is there 24/7
Customer service in the healthcare industry is usually mired with issues due to payables, forms and more regulations than you can count - whether you're in the public or private healthcare system. Since both private and public healthcare coexist in many countries, there needs to be a better, clearer picture for both medical staff and the client. Helprace offers a ticketing system, knowledge base and feedback community system aimed at the medical industry.
In your hospital there are doctors, nurses, pharmacists not to mention departments and sections. Healthcare customer support requests must be aimed at the right department immediately and resolved within a specified time frame. Whether it’s the flu season or a spike in patients, your healthcare customer support needs to be able to support unlimited number of cases with utmost confidentiality.
One of the most important aspects of this is the feedback community that can be used among your clients to participate in frequently asked or important topics. Such discussions can also be hidden from users and available only to staff members. Above all, the extensive customization options for the portal allow you to keep your support in line with your business demands.
The ultimate in healthcare customer support
The all-in-one solution by Helprace gives medical professionals the option of keeping their help desk system integrated with the public-facing support portal and feedback community. However, there are ways of keeping the portal (or parts thereof) strictly internal which limits users to particular areas of your portal. Staff can deliberate, suggest and upload documentation for internal use and navigate to the public sections of the portal with ease.
Your Healthcare customer support suite is a single platform which places importance on requests from a community, a complete knowledge base and a ticketing system. With an interlinked healthcare customer support system, agents as well as the user base have a centralized place where requests can get published as part of a knowledge base and vice versa. This ensures a world class healthcare customer support experience!
Give Helprace healthcare customer support a try today
The Helprace support system allows you to keep every ticket accounted for, as well. Case management features such as triggers, automations and more route tickets behind the scenes so agents don't have to. The end result is loads of time saved & tickets can take care of themselves even at 3 AM when no one is in the clinic office.
There’s no reason not to consider giving Helprace a try. Aside from improving healthcare customer support, you also save money, streamline healthcare workflows and align your online service to the customer. Helprace can put all of your healthcare systems together and allow you to manage consistent support across all channels. If you’d like to learn more, take a look at our tour and see how Helprace healthcare customer support can benefit your hospital!