Customer Service for Game Development - Helprace
Benefits of using Helprace game development customer service software:
A game development customer service application on the same page as you
If you're an ISP or a hosting provider you are already used to cloud based applications. You are familiar with the importance of using dedicated software for game development customer service.
So when your web service is experiencing downtime and your customers need specific assistance when it comes to the interface or web panel, you can have your support system step in. Helprace keeps customers happy with multiple support channels: the ticketing system, knowledge base and feedback system. Customers can also easily access the knowledge base system using the Instant Answers and Related Articles lists. This allows them to quickly find articles as long as certain phrases, keywords and contexts match.
Not to mention, you can allow customers to rate articles as "useful" and "not useful" and know what type of articles work for your reader base. This lets you know what's actually helping your user base or what needs refinement.
The competitive hosting environment demands that companies remain receptive to changes in web technology, offering top-notch game development customer service at all times.
Your game development customer service must always stand out from the rest
When customers call in due to server downtime your technical support must be seconds away from processing the customer request and getting them up and running. This means solid case management with multiple brand support & multi-channel game development customer service.
The ticketing system allows agents to keep productivity up with automated ticket routing and service level agreements. Staff can also collaborate on ticket with the help of private notes, tags and canned responses.
If agents want a higher level of collaboration, they can enable a private knowledge base and community. This will allow them to throw around ideas keep the portal as an internal bug tracker, too. In short, there's nothing stopping you from customizing your Helprace to offer the best possible service experience to your customers.
Your game development customer service with a self-service portal
Every support agent knows that some requests need a simple how-to instruction. Why not offer a company-centric knowledge base that agents can update right from the game development customer service admin panel? Publish news, simple instructions or troubleshooting documents. Users can vote on articles and submitted topics, all through your Helprace game development customer service software suite.
This is all made possible through a comprehensive feedback system that allows customers to submit or explore questions, ideas, problems, and praise. This keeps communication centralized and customers updated with regards to their requests. Lastly, every single topic features a SEO-friendly URL, so that each particular page can bring in its share of Google traffic.
If you're still stuck on how to be a leader in customer experience in your field, take a look at Helprace: your one-stop solution for everything customer service related.
