Portal
Create Multiple Public or
Private Web Portals
Widget
Gather Feedback
Anywhere on Your Site
Phone
Collect Ideas
from Phone Calls
Identify, Evaluate & Follow Up
Idea Management at Every Idea Stage
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New
Recently added idea unaddressed by product team
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Under Review
Idea is worth pursuing, but no decision has been made
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Planned
Product plan created and progress timeline established
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Started
Work started and release slated by certain time period
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Completed
Feedback has been put into place and fully implemented
User Voice Without the Noise
Get More Control Over Customer Interactions
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Hassle Free Posting
Allow users to suggest ideas without the need to register or log in
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Duplicate Detection
Similar content finder for teams to detect and merge duplicates
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Vote Limits
Specify how many times users can cast their votes
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Close to Comments
Lock resolved discussions automatically or disable comments when needed
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Moderation
Approve posts before they go live or review them afterwards
Collaborate During the Life Cycle
Foster Discussions Between Teams and Customers
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Set Status
Update and inform customers of your roadmap
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Vote
Vote for an important topic or helpful answer
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Show Related Topics
Similar posts keep the answer within reach
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Follow Discussions
Subscribe to topic updates that matter to you
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Share with Others
Share topics on social media or by email
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Mark Best Reply
Pin the best answer to the top of the discussion
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Discuss
Talk to prospects, customers and team members
Share Plans, Progress Updates
Let Them Know They Are Being Heard
Boost Team Productivity
Powerful Idea Management Tools
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Multiple Voting Options
Incremental voting, vote limiting and vote locking
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Actions on Behalf of Users
Post and vote on behalf of those that don't have time to participate
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Merge Ideas Together
Merge duplicates & combine discussions into one
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Activity Stream
Catch everything that happens within your community
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Topic Linking
Easily link to content in tickets, articles and other topics
Make Helprace Your Own
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Don't Hold Back
Share all types of graphics, code snippets and videos in discussions
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Change the Layout
Customize the header, footer and CSS of your idea forum
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Multiple Forums
Create discussion boards to accommodate multiple products or departments
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Private Forums
Make your entire community private or restrict access to specific forums
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Multiple Languages
Create your idea forum in any language
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Custom Domain
Make your brand stand out. Assign a custom domain alias to your idea forum
Teams, User Groups and Organizations
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User Groups
Engage with advocates, target users for beta testing and invite feedback from the most valuable customers
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Team Access
Capture internal feedback offered by your team and perform a peer review of ideas in a few clicks
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Organizations
Gather suggestions from users of a specific organization or affiliation
Works on All Devices
We're Not Done Yet!
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Convert Topics
Move community topics to other feedback types and categories
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Categories
Organize and divide your community up for more specific discussions
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Agent Collision Detection
Avoid overwrites and duplicate submissions by team members
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Crowdsource Your Support
Let customers help each other and reduce support loads for your team
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Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
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Feedback Widget
A tab on your website for customers to search for articles and provide feedback
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SSO
Integrate Helprace with the sign in system of your app or website
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Developer API
Integrate your community with your website or app using Helprace REST API
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Webhooks
Relay data to your system. Call a script on your server during events in Helprace
Awesome Customer Service in Every Industry
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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