Customer Service for Entertainment - Helprace
Benefits of using Helprace entertainment customer service software:
Support your audience with a sure entertainment customer service app
What’s the most effective way to attract more people to your concert venue and then gather their feedback on their experience? Many would suggest trying social media. But what if your venue or production company could provide entertainment customer service directly on their website?
That's what the team at Helprace tried to tackle when they developed an all-in-one support solution including a help desk, self-service portal and customer feedback community with tab. After all, wouldn't you want to know if your customers are satisfied with your event and would they recommend it to their friends? It could give you valuable insights which would allow you to plan your next event better.
Helprace entertainment customer service application takes your support beyond just social media, phone and email. We’ve come up with software to completely change your entertainment customer service for your venue.
The power of self-service and community in your entertainment customer service
The best thing about feedback with Helprace is that it centralizes communication on your turf. This allows you to keep track of all types of communication and close the feedback loop, increasing customer retention and satisfaction. Besides, with the right answer at hand, you can push it through all channels, including social media and in email correspondence. Lastly, your Helprace portal generates URLs from the tile of each page, so they always show up in Google's search results, too.
Customers can become passionate in promoting your company and event, driving more traffic both online and offline. There’s always social media for this, but in many cases it’s difficult to manage social media, email and phone lines simultaneously. What you need is entertainment customer service to do the work for you, providing an engaging community and a searchable database of answers for your users to take part in.
An entertainment customer service software with case management
Aside from self-service, you may need to get up close and personal with your customers. Enter the Helprace help desk system, complete with case rules such as triggers, service levels and macros. There are lots of collaboration feature such as assignment rules, tags and private notes. This allows workflows to stay organized and tickets solved in record time. In the end? It leaves your staff more time to attend to those all-important messages and phone calls, for example.
These are just some of the things that good old-fashioned email just can't do.
There can be times when you fail to meet your customer’s expectations. Customers can get demanding, requiring rapid responses, money back and there’s always that threat of bad news spreading to a larger user base. Your Helprace entertainment customer service software suite sorts your tickets by urgency, filters and even routes them to the place they should be.