Customer Service for eCommerce - Helprace
Benefits of using Helprace eCommerce customer service software:
Modern customers want full control of their eCommerce customer service experience
As the internet continues its unstoppable growth, online shoppers have become as demanding as ever. Answers must be swift and fast, with full shipping / handling policy transparency and steady, accessible support. Plus, if something is wrong once the product is received, shoppers want full control of the refund and exchange process. They want full control of their support process, too.
What draws customers to a particular shopping experience has more to do with convenience than anything else. It's therefore important to make your customers feel at home with your support process. After all, an eCommerce site depends on online purchases, so customers need to have all possible online support options available to them.
Helprace offers one-on-one support such as email, support through self-service and through a crowd-sourced feedback system. The latter gives users more control of their experience and leads them to their answer faster. For example, users who have a question may post it publicly and so would users with an idea or concern to share. Other users may be searching for a question or idea already submitted, greatly expanding the reach the content gets.
Nowadays, more than ever you need to consider dedicated eCommerce customer service software to provide certain types of eCommerce customer service that attracts clients to your store.
Scalability is built in to your eCommerce customer service software
Satisfied loyal customers can get passionate in actively promoting your brand, driving more traffic and profit to your company. Marketing departments spend their resources to gain insight and to capitalize on these activities. Nowadays you can let cloud based software suite do the legwork for you – Helprace can provide scalable eCommerce customer service with cross-channel engagement for your customers.
Another thing that makes Helprace an ideal choice for eCommerce businesses is that it's hosted in the cloud. This means your support portal has 24/7 accessibility, no matter what languages you speak or how many time zones your business is spread across. In addition, there's no worrying when it comes to maintenance or upgrades when it comes to your helpdesk. Furthermore, it doesn't matter how many staff you must add on for the holiday rush or how many categories or products you need to add to your portal. There's no limit on the number of users, tickets or topics submitted so your store, so whether it's the holiday rush or the dead of the night, there's nothing for you to worry about.
Helprace optimizes individualized eCommerce customer service
As an all-in-one support solution, Helprace offers your customers the ability to submit private requests. This process is made easier on your agents with a number of productivity features that help with collaboration, routing and quicker resolution times.
Your eCommerce store has to take each customer’s view and position into account when trying to solve eCommerce customer service customer service issues. Helprace eCommerce customer service software lets you focus on your customer in the same personal way.