For Customers

Public Docs

Public Docs
Self-Service Portal

For Employees

Private, Internal Knowledge Base

Private, Internal
Knowledge Base

Feature-packed Knowledge Base Software

  • Intelligent Search

    Find what you need with a simple search that indexes articles in real-time

  • Add Multiple Products

    Create multiple knowledge base sites to accommodate multiple products, services or departments

  • Organize Your Articles

    Arrange your categories and articles to appear in desired order

Feature-packed Knowledge Base Software

Say Hello to Productive Self-Service

  • Effortless Content Creation

    Showcase graphics, code snippets and videos in your articles

  • Article Suggestions

    Display similar content in sidebar based on your article

  • Tag Your Pages

    Control search relevance and organize content with tags

  • Follow Discussions

    Subscribe to article updates that matter to you

  • Share with Others

    Share articles on social media or by email

  • Usefulness Rating

    Allow customers to rate articles as useful or not useful

  • Comment on Articles

    Talk to prospects, customers and team members

Say Hello to Productive Self-Service

Get Fewer Support Emails

Integrate your contact form with the knowledge base

Show relevant articles and avoid repeat emails

Get Fewer Support Emails

Made for Teams and Easy Collaboration

  • Agent Collision Detection

    Get alerts when a team member is editing an article

  • Moderation

    Approve comments before they go live or review them afterwards

  • Lock Comments

    Lock certain articles to comments or disable commenting altogether

  • Easy Article Linking

    Easily link to content in articles

  • Multiple Languages

    Build a knowledge base in any language

Made for Teams and Easy Collaboration

Make Helprace Your Own

  • Don't Hold Back

    Share all types of graphics, code snippets and videos in articles

  • Change the Layout

    Customize the header, footer and CSS of your knowledge base

  • Private Docs

    Make your entire knowledge base private or restrict access to specific sections

  • Custom Domain

    Make your brand stand out. Assign a custom domain alias to your knowledge base

Make Helprace Your Own

Works on All Devices

Works on All Devices

We're Not Done Yet!

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  • Activity Stream

    Keep up to date with every event in your user portal with an activity feed

  • Mark Best Replies

    Promote the most useful comments to the top of the discussion

  • Drafts

    Keep working on articles and comments even if you leave without saving your work

  • Categories

    Organize and divide up your knowledge base for specific subject matter

  • WordPress Integration

    Sign in to Helprace using WordPress or add a feedback widget to your WordPress site

  • Search Suggestions

    Search hints and suggestions retrieve content from across your Helprace

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • Save As Unpublished

    Publish articles only when you're ready. Hide articles from view to work on them

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Developer API

    Integrate your knowledge base with your website or app using Helprace REST API

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

  • Badge Notifications

    Be aware of posts in the moderation queue with a handy notification badge in the menu and browser tab

+ 100s more features

Awesome Customer Service in Every Industry

10,000+ Happy Customers

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

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Learn more about our other solutions and apps

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