Portal
Create Public or
Private Issue Portals
Widget
Gather Feedback
Anywhere on Your Site
Phone
Collect Issues
from Phone Calls
Capture, Process & Resolve
Problem Management at Every Milestone
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New
Recently added issue unaddressed by product team
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Acknowledged
Issue accepted and progress timeline established
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In Progress
Work started and release slated by certain time period
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Solved
Issue has been resolved and fully implemented
Draw Attention to the Important
Control All Communication and Interactions
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Hassle Free Posting
Allow users to report issues without the need to register or log in
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Duplicate Detection
Similar content finder for teams to detect and merge duplicates
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Close to Comments
Lock resolved discussions automatically or disable comments when needed
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Moderation
Approve posts before they go live or review them afterwards
Collaborate During the Life Cycle
Manage Input Between Teams and Customers
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Set Status
Update and inform customers of problem status
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Vote
Vote for an important topic or helpful solution
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Show Related Topics
Similar posts keep the answer within reach
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Follow Discussions
Subscribe to topic updates that matter to you
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Share with Others
Share topics on social media or by email
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Mark Best Reply
Pin the best answer to the top of the discussion
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Discuss
Talk to prospects, customers and team members
Get Fewer Support Emails
Integrate your contact form with your issue list
Show relevant incidents and avoid repeat emails
Boost Team Productivity
Powerful Community Management Tools
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Actions on Behalf of Users
Post and vote on behalf of those that don't have time to participate
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Merge Topics Together
Merge duplicates & combine discussions into one
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Activity Stream
Catch everything that happens within your community
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Common Problems
Gauge the severity of a problem according to your customers
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Intelligent Search
Find what you need with a simple search that indexes answers in real-time
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Topic Linking
Easily link to content in tickets, articles and other topics
Make Helprace Your Own
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Don't Hold Back
Share all types of graphics, code snippets and videos in discussions
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Change the Layout
Customize the header, footer and CSS of your community
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Create Multiple Sites
Create multiple sites to accommodate multiple products, services or departments
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Private Forums
Make your entire community private or restrict access to specific forums
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Multiple Languages
Create your community in any language
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Custom Domain
Make your brand stand out. Assign a custom domain alias to your community
Teams, User Groups and Organizations
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User Groups
Engage with expert users, target beta testers and capture what your most valuable customers have to say
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Team Access
Involve development and technical staff in resolutions and ensure everyone's voice is heard
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Organizations
Gather suggestions from users of a specific organization or affiliation
Works on All Devices
We're Not Done Yet!
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Convert Topics
Move community topics to other feedback types and categories
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Categories
Organize and divide your community up for more specific discussions
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Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
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Agent Collision Detection
Avoid overwrites and duplicate submissions by team members
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Crowdsource Your Support
Let customers help each other and reduce support loads for your team
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Developer API
Integrate your community with your website or app using Helprace REST API
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Feedback Widget
A tab on your website for customers to search for articles and provide feedback
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SSO
Integrate Helprace with the sign in system of your app or website
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Webhooks
Relay data to your system. Call a script on your server during events in Helprace
Awesome Customer Service in Every Industry
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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